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          Sohar's All Season Mower Service, Inc. has 1 locations, listed below.

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            Business ProfileforSohar's All Season Mower Service, Inc.

            Small Engine Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/18/2009

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We are a full-service outdoor power equipment sales, service and parts retailer. 

            Products & Services

            Lawn and garden equipment sales, service, and parts for major manufacturers such as Ariens, AYP, Briggs & Stratton, Honda, Kawasaki, Kohler, Lawn-Boy, Snapper and Toro.

            Business Details

            BBB File Opened:
            9/27/2004
            Years in Business:
            44
            Business Started:
            2/1/1980
            Business Started Locally:
            2/1/1980
            Business Incorporated:
            6/18/1981
            Accredited Since:
            12/18/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • RCPW, Inc.
            • Replacement Commercial Parts Warehouse
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:30 PM
            T:
            9:00 AM - 5:30 PM
            W:
            9:00 AM - 5:30 PM
            Th:
            9:00 AM - 5:30 PM
            F:
            9:00 AM - 5:30 PM
            Sa:
            8:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Mr. Brian Shubeck, Manager
            • Mr. Victor T Sohar Jr., Senior Director
            Contact Information

            Principal

            • Mr. Victor T Sohar Jr., Senior Director

            Customer Contact

            • Mr. Victor T Sohar Jr., Senior Director
            Additional Contact Information

            Fax Numbers

            • (330) 468-2426
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/05/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I called this company last week and spoke to "****" and told him that I was looking for a 15 inch trim reload head for my ego trimmer AH1500. I saw a part that looked right but wanted to be sure. He said YES THAT SHOULD WORK (there are no pictures, and I was very clear that I needed the one with the green lines to work for my model so I can line it up), I was NOT made aware of their unusual return policy and he did NOT say that his recommendation did NOT COUNT in my case. I ordered the part. Order number ********, I paid $26.71 which included $11.49 shipping! The part arrived 8-4-22 and is the WRONG part! NO GREEN LINES AT ALL. I asked my wife **** to call and get a return label to send it back. She did that and received an inner box label only (***) that said refund amount $17.50 which included a restocking fee of $2.28 and NO return label. **** called back again and asked what was going on? The man she spoke to said they charge customers shipping both ways and restocking fees as per their policy UNLESS someone there recommends the wrong part. **** was surprised at this unusual return policy and ended the call and called me again and I told her that I DID SPEAK TO **** AND HE TOLD ME THIS PART SHOULD WORK! **** called back and spoke to **** about this ridiculous situation asking for a courtesy due to the complete lack of clear communication. **** refused her request and said that "he asked me for the numbers off of my unit and that I only gave him the part number I needed (AH 1500 trim reload head)" and this was why he said this part should work, but because I didn't have the trimmer itself in front of me this is this is the reason they are not responsible that it is not the right part. **** ended the call and suggested we ask BBB to help us because this company is not abiding by their policy or putting the customer first to resolve a simple grievance.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kelly B

            5 stars

            05/17/2023

            Sohars performed a tune-up / maintenance to a craftsman lawnmower we were considering getting rid of due to age. I am very happy we took it to them for the tune up. They had all gears working properly, cleaned and restored the deck and it ran like new. This is a 2003 lawnmower. Thank you so much!!! We will continue to use them for all repairs!

            Sohar's All Season Mower Service, Inc. Response

            05/18/2023

            Thank your ***** for the stunning review. We work hard to earn 5 stars!

            Local BBB

            BBB of Akron

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