BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Signet Jewelers

Additional Locations

Phone: (800) 877-8169 Fax: (330) 670-6704 View Additional Phone Numbers 375 Ghent Road, Akron, OH 44333 http://www.sterlingjewelers.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Signet Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Signet Jewelers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1484 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1484 complaints closed with BBB in last 3 years | 461 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 161
Billing/Collection Issues 96
Delivery Issues 188
Guarantee/Warranty Issues 161
Problems with Product/Service 877
Total Closed Complaints 1484

Customer Reviews Summary Read customer reviews

29 Customer Reviews on Signet Jewelers
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 24
Total Customer Reviews 29

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1929 Business started locally: 01/01/1929 Business incorporated 05/01/1955 in OH
Type of Entity

Corporation

Business Management
Ms. Barb Gruse, Director of Customer Care Ms. Debbie Breck, Director of Customer Care Mr. Shawn Conley Mr. Chris Glasper Mr. Ed Hrabek, Sr. VP and Gen'l Merch. Mgr. Mr. David Keagle Mr. Mark Light, President & CEO Ms. Kari Lyncha, Director of Customer Care Mr. Bill Montalto, Executive Vice President & COO Ms. Kirsten Riede, Credit Compliance
Contact Information
Principal: Ms. Barb Gruse, Director of Customer Care
Business Category

Jewelers - Retail Watch Bands Watches - Dealers Jewelry Polishing & Plating Jewelry Repair Watches - Service & Repair Appraisal - Jewelry Gold, Silver & Platinum Dealers Gold Buyers

Alternate Business Names
Belden Jewelers Friedlander's Goodman Jewelers J.B. Robinson Jared Jared Galleria of Jewelry Jared The Galleria of Jewelry Jared Vault Kay Jewelers Kay Outlet Leroys Jewelers Marks & Morgan Jewelers Marks and Morgan Jewelers Osterman Rogers Jewelers Shaw's Sterling Jewelers Sterling Jewelers, Inc. Ultra Diamond Ultra Diamonds Weisfield Jewelers

Customer Review Rating plus BBB Rating Summary

Signet Jewelers has received 3.91 out of 5 stars based on 29 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.