BBB Business Review

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BBB Accredited Business since

Signet Jewelers

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Phone: (800) 877-8169 Fax: (330) 670-6704 View Additional Phone Numbers 375 Ghent Road, Akron, OH 44333 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Signet Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1460 complaints closed with BBB in last 3 years | 446 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 160
Billing/Collection Issues 101
Delivery Issues 174
Guarantee/Warranty Issues 151
Problems with Product/Service 873
Total Closed Complaints 1460

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Signet Jewelers
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 31
Total Customer Reviews 36

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1929 Business started locally: 01/01/1929 Business incorporated 05/01/1955 in OH
Type of Entity


Business Management
Ms. Barb Gruse, Director of Customer Care Ms. Debbie Breck, Director of Customer Care Mr. Shawn Conley Mr. Chris Glasper Mr. Ed Hrabek, Sr. VP and Gen'l Merch. Mgr. Mr. David Keagle Mr. Mark Light, President & CEO Ms. Kari Lyncha, Director of Customer Care Mr. Bill Montalto, Executive Vice President & COO Ms. Kirsten Riede, Credit Compliance
Contact Information
Principal: Ms. Barb Gruse, Director of Customer Care
Business Category

Jewelers - Retail Watch Bands Watches - Dealers Jewelry Polishing & Plating Jewelry Repair Watches - Service & Repair Appraisal - Jewelry Gold, Silver & Platinum Dealers Gold Buyers

Alternate Business Names
Belden Jewelers Friedlander's Goodman Jewelers J.B. Robinson Jared Jared Galleria of Jewelry Jared The Galleria of Jewelry Jared Vault Kay Jewelers Kay Outlet Leroys Jewelers Marks & Morgan Jewelers Marks and Morgan Jewelers Osterman Rogers Jewelers Shaw's Sterling Jewelers Sterling Jewelers, Inc. Ultra Diamond Ultra Diamonds Weisfield Jewelers

Customer Review Rating plus BBB Rating Summary

Signet Jewelers has received 3.86 out of 5 stars based on 36 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.