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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Signet Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Signet Jewelers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1484 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||877|
|Total Closed Complaints||1484|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||29|
Type of Entity
Business ManagementMs. Barb Gruse, Director of Customer Care Ms. Debbie Breck, Director of Customer Care Mr. Shawn Conley Mr. Chris Glasper Mr. Ed Hrabek, Sr. VP and Gen'l Merch. Mgr. Mr. David Keagle Mr. Mark Light, President & CEO Ms. Kari Lyncha, Director of Customer Care Mr. Bill Montalto, Executive Vice President & COO Ms. Kirsten Riede, Credit Compliance
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview