BBB Business Review
This Business is not BBB Accredited
BrainHost.com
Find a LocationPhone: (800) 311-9418Fax: (330) 666-25214000 Embassy Parkway, Ste 120, Akron, OH 44333http://www.brainhost.com
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Description
Brain Host is an industry leading web hosting company. We provide fast, secure servers, load-balancing technology, and a 99.9% network uptime guarantee. Our support staff is available 24/7 via telephone, email, support ticket, and Live Chat
BBB Accreditation
BrainHost.com is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business is in the process of responding to complaint(s) previously closed with no response.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 4 |
| Billing / Collection Issues | 11 |
| Delivery Issues | 3 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 26 |
| Total Closed Complaints | 45 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topThe address for this company 3660 Center Rd, Suite 363 Brunswick, OH 44212-3620 is UPS Store.
BBB file opened: 03/03/2011Business started: 08/20/2010Type of Entity
Limited Liability Corporation
Contact Information
Principal: Nena Abdullah (Customer Support Manager)Business Category
Internet - Web Hosting
Products & Services
web hosting
Refund and Exchange Policy
We offer you a 30 Day Money-Back Guarantee on all shared hosting plans. If you cancel your account we will provide you with a full refund for the remainder of your term, excluding any setup fees that were charged when you signed up, and excluding domain registration fees. (Even if you received your domain for free through one of our promotional plans.)
You will not receive a refund for the domain purchase charge.
The domain registration fee we incur on each domain registration depends on the kind of domain. All refunds are subject to a registration fee charge, but you will own the domain name afterwards. The only way to cancel your account is by calling our billing team at 1-800-311-9418. NOTE: If you sign up in GBP pounds sterling then domain registration charge we incur is the USD equivalent of that amount.
The following services and account upgrades are non-refundable: activated traffic package upgrade.
In addition, we do not offer refunds on dedicated server plans as they are month to month and there are no contracts involved.
Brain Host also reserves the right to cancel your account with 72 hours notice should an event occur in which proper evidence exists that a customer was exceptionally rude or vulgar in communications with our staff.
Service Area
world-wide
Industry Tips
Business Travelers Beware: Free Wi-Fi Scam Strikes at AirportsChoosing a Web Hosting Service for your Business Web Site
Phony Invoices Target Domain Name Holders
Protecting your wireless network from hackers
LocationsX
1 Locations
4000 Embassy Pkwy
Akron, 44333(800) 311-9418Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Akron. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*BrainHost.com is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Internet - Web Hosting
Business Travelers Beware: Free Wi-Fi Scam Strikes at AirportsChoosing a Web Hosting Service for your Business Web Site
Phony Invoices Target Domain Name Holders
Protecting your wireless network from hackers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.