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BBB Accredited Business since 06/15/2012

Knukonceptz.com, Ltd.

(216) 310-65557227 Anderson Rd, WindhamOH 44288-9702 Send email to Knukonceptz.com, Ltd.

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Description

Manufacture of home and mobile audio accessories distributed through on line shopping.

BBB Accreditation

A BBB Accredited Business since 06/15/2012

BBB has determined that Knukonceptz.com, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Knukonceptz.com, Ltd.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Knukonceptz.com, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/25/2013Delivery Issues | Read Complaint Details
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Additional Notes

Complaint Category: Non-delivery of products

Complaint: Never delivered the 4gu power cable
Order #*****
Original order date: Feb 19, 2013

Original shipment was miss delivered or stolen. The order then went through an insurance claim. After the claim completed most of the order was then shipped minus a back ordered item. Since then I have gotten a run around and numerous failures to answer phone calls and e-mails. I have all of the emails saved to back up my case as well as the original order receipt . . . I never received the 25 feet of black 4gu fleks cable. The name **** was on one of the emails

Business Response
Sorry for the late response. After reviewing the information, I could not locate sufficient tracking information for the missing 25 feet of cable. To close this matter I will have a check for $50 mailed to Mr. *******, the cable value was $38.75 and the additional funds should cover any additional loss. Please forward an address to where this payment can be mailed to.

Regards
**************
knukonceptz.com


Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
That is satisfactory. Thank you!

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Internet Shopping

Additional Information

top
BBB file opened: 09/30/2005Business started: 05/31/2001
Type of Entity

Limited Liability Corporation (LLC)

Contact Information
Principal: Mr. Bill B. Greenberg (President)Mr. Joe Emrick (VP)
Business Category

Internet Shopping

Products & Services

KnuKonceptz offers, amp installation kits, power wire, speaker wire, HDMI cables, RCA Cables and installation accessories for home and mobile audio.

Hours of Operation
Mon: 11:00 AM to 04:00 PMTue: 11:00 AM to 04:00 PMWed: 11:00 AM to 04:00 PMThu: 11:00 AM to 04:00 PMFri: 11:00 AM to 04:00 PM
Refund and Exchange Policy

Unopened and unused (new) products can be exchanged for merchandise without penalty.

Items returned for refund are subject to a 10% restocking fee. Shipping fees are not refundable.

Power and speaker wire that is sold by the foot is considered special order and can NOT be returned.

All products include a one year warranty from date of sale to the original purchaser.

Service Area

Global Shipping - Sorry No local pickups

Map & Directions

Map & Directions

Address for Knukonceptz.com, Ltd.

7227 Anderson Rd

Windham, OH 44288-9702

To | From

LocationsX

1 Locations

  • 7227 Anderson Rd 

    Windham, OH 44288-9702(216) 310-6555

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Akron. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Knukonceptz.com, Ltd. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on January 24, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Internet Shopping

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BBB reports on known significant government actions involving business' marketplace conduct.

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