BBB Business Review

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BBB Community Member since

Summa Health System

Additional Locations

Phone: (330) 375-3000 Fax: (330) 375-3189 View Additional Phone Numbers 525 E. Market St., Akron, OH 44309 View Additional Email Addresses

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Community Membership

A BBB Community Member since 3/16/2011

This organization is a community member of BBB, which means it supports BBB's services to the public.

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1935 Business started locally: 01/01/1935 Business incorporated 02/24/1999 in OH
Type of Entity


Business Management
Mr. Ben Sutton, Sr. Vice President Strategy & Performance Mgmt. Ms. Valerie Gibson, Chief Operating Officer Ms. Patty Hunt, Manager Customer Service & Support Dr. Thomas Malone, President & CEO Ms. Betty Pitcher, Coordinator, Service Excellence Dept.
Contact Information
Customer Contact: Ms. Betty Pitcher, Coordinator, Service Excellence Dept.
Principal: Mr. Ben Sutton, Sr. Vice President Strategy & Performance Mgmt.
Business Category

Hospitals Outpatient Surgery Centers X-Ray Labs - Medical & Dental

Alternate Business Names
Summa Akron City Hospital Summa Barberton Hospital Summa Rehab Hospital Summa St. Thomas Hospital Summa Western Reserve Hospital
Additional Information

Summa Health System is one of the largest integrated healthcare delivery systems in the state. Formed in 1989 with the merger of Akron City and St. Thomas Hospitals, this nonprofit system now encompasses a network of Hospitals, Health Centers, Emergency Rooms, Urgent Care Center, a health care plane along with research and medical education and multiple foundations

The information in this BBB Business Review only includes background, licensing, and other information known to BBB for all of Summa Hospitals.

The BBB has separate reviews for:
Summa Health Care Centers:
Summa Emergency Rooms:
Summa Urgent Care Centers:
SummaCare Insurance:


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.