Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Byam's Home Improvements

Phone: (330) 931-9305 1746 9th St, Cuyahoga Falls, OH 44221 http://www.facebook.com/byams1


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Byam's Home Improvements meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Byam's Home Improvements include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Byam's Home Improvements
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 29, 2008 Business started: 03/01/2007 Business started locally: 03/01/2007
Business Management
Mr. Roger Davis, Member Ms. April Robison, Member
Contact Information
Principal: Mr. Roger Davis, Member
Business Category

Home Improvements Patio & Deck Builders Roofing Contractors Siding Contractors Windows Kitchen & Bath - Design & Remodeling Carpenters Garage Builders Gutters & Downspouts

Industry Tips
Condensation on Windows Roofing Contractors

Customer Review Rating plus BBB Rating Summary

Byam's Home Improvements has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1746 9th St

    Cuyahoga Falls, OH 44221 (330) 931-9305

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/13/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: contract of sale states BHI are guaranteeing all work to house and will fix anything if needed in a timely manner Feb 20th- now. Attempted to contact to fix things in home, been getting the run around or no calls back from company. Our home contract stated BHI would be here for anything we needed regarding the house.

Desired Settlement: Do the work that needs to be done in the correct way. Contact us back!

Business Response: Initial Business Response /* (1000, 8, 2016/06/06) */ (BBB - received business' response by phone.) David C*****, sales manager for the business, called about this complaint. The business did the work for the previous owner of this home, who was getting it ready to sell. The business feels this complaint should not be processed because he had no marketplace interaction with the complainant. Initial Consumer Rebuttal /* (3000, 10, 2016/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am a customer of BHI. The home was sold to me. As apart of the selling all warranties of the home went into my name... this includes the work done by BHI. Attached are warranties given to us by BHI during closing of the home. We own the home now and when we bought the home.. seller guaranteed all work done by BHI and BHI agreed. Final Consumer Response /* (2000, 13, 2016/06/13) */ The company resolved issue


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Byam's Home Improvements
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
Fusion Chart
Fusion Chart