BBB Business Review

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Gene's Refrigeration, Heating & Air Conditioning, Inc.

Phone: (330) 723-4104 Fax: (330) 723-0154 View Additional Phone Numbers 6222 Norwalk Road, Medina, OH 44256 http://www.genesrefrigeration.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Gene's Refrigeration, Heating & Air Conditioning, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

29 Customer Reviews on Gene's Refrigeration, Heating & Air Conditioning, Inc.
Customer Experience Total Customer Reviews
Positive Experience 29
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 29

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1958 Business started locally: 01/01/1958 Business incorporated 04/28/1981 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Commerce / Division of Industrial Compliance

http://www.com.ohio.gov/dico
ic@com.state.oh.us
The number is HV HY PL RE 18110.

Ohio Department of Commerce / Division of Industrial Compliance

http://www.com.ohio.gov/dico
ic@com.state.oh.us
The number is EL 19786.

Type of Entity

Corporation

Business Management
Mr. Gene Tolliver, President/Owner Mr. Daniel Ankney, Service Manager Mrs. Linda Ankney, Vice President/Office Manager Mr. Keith Tolliver, President Mr. Ralph E. (Gene) Tolliver, Owner
Contact Information
Customer Contact: Mrs. Linda Ankney, Vice President/Office Manager
Principal: Mr. Gene Tolliver, President/Owner
Business Category

Heating & Air Conditioning Generators - Electric Water Heaters - Dealers Air Conditioning Contractors & Systems Electricians Heat Pumps Plumbers Plumbing Drains & Sewer Cleaning

Service Area
Medina Co., Summit Co., Lorain Co., Wayne Co.& Cuyahoga Co.
Alternate Business Names
All American Heating & A/C Briggs Plumbing Heating & Air Conditioning Gene's Plumbing, Heating and Cooling Gene's Refrigeration Kaufman Nussnaum, Inc.
Products & Services

This company offers plumbing, HVAC and electrical contracting services. This company is licensed, bonded and insured.


Customer Review Rating plus BBB Rating Summary

Gene's Refrigeration, Heating & Air Conditioning, Inc. has received 5 out of 5 stars based on 29 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.