BBB Business Review

BBB Accredited Business since 12/20/2013

Workman Glass Block

(419) 685-4180View Additional Phone Numbers418 W Main St, AshlandOH 44805-2053 Send email to Workman Glass Block

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BBB Accreditation

A BBB Accredited Business since 12/20/2013

BBB has determined that Workman Glass Block meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Workman Glass Block's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Workman Glass Block

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/23/2014Problems with Product / Service | Read Complaint Details

They drove a heavy dump truck on our lawn without protecting the grass/turf. Truck sank in mud and tore up grass leaving deep grooves.

On November 7 and 8, 2013, we had Workman Glass Block install an egress window and glass block windows in our house. There had been a lot of rain in the couple of weeks prior to the work. They drove their dump truck onto our front lawn and parked it to install the egress window. The truck wouldn't start after the work on Nov. 7th. As a result, it sat fully loaded with concrete block and dirt for more than a day on our rain soaked front yard. I took pictures of the truck wheels that were sitting 8-inches in the mud. When they finally did get the truck started around 5pm on Nov. 8th, I asked ************* about repairing our lawn. He gave me some grass seed (not enough to do the work) and said the ground would "bounce back" in the spring. I waited until April, but the grooves were quite noticeable and did not bounce back. We bought dirt (bagged topsoil) and filled the grooves and large hole around the egress window so that all of the ground was back to the same grade. Then, we spread grass seed so that new grass would grow. I paid Mr. ******* in full when the project was completed and trusted that what he said about the lawn was accurate.

Desired Settlement
We want Workman Glass Block to pay for the dirt/topsoil that we had to buy and grass seed. We purchased 62 bags of topsoil ($83.64), 1 bag of grass seed ($9.86) and the tax ($7.70). The total cost that we are asking to be reimbursed is $103.90.

Business Response
We have mailed a reimbursement check of $103.90 to ***********.
We apologize for any inconvenience.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
We received the payment for the check and are satisfied. I wish they would have mailed the check when I had requested it with a regular letter and photos, rather than filing the BBB complaint. However, I am glad that the process worked.

Industry Comparison| Chart

Glass - Block, Windows

Additional Information

BBB file opened: 09/07/2010Business started: 03/15/2010
Type of Entity

Sole Proprietor

Business Management
Principal: Mr. Kerry Workman ( Owner)
Business Category

Glass - Block, Windows

Industry Tips
Condensation on Windows

Map & Directions

Map & Directions

Address for Workman Glass Block

418 W Main St

Ashland, OH 44805-2053

To | From


1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Akron. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Workman Glass Block is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (216) 618-2735
  • (330) 714-4514

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on January 24, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Glass - Block

Condensation on Windows

What is BBB Advertising Review?

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.