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Phone: (419) 685-4180 View Additional Phone Numbers 418 W Main St, Ashland, OH 44805
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kerry Workman, Owner
Glass - Block Windows
Industry TipsCondensation on Windows
THIS LOCATION IS NOT BBB ACCREDITED
418 W Main St
Ashland, OH 44805 Directions
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Additional Phone Numbers
- (216) 618-2735(Phone)
- (330) 714-4514(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
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Read Complaint Details
Complaint: Paid for windows to be ordered and installed. Workman missed appointment, refund requested and the refund check bounced. 8/27/15 Workman Glass provided a written estimate and set an install date of 9/22/15. 50% down was required for windows to be ordered for a total of $562. I paid the $562.50 via credit card and received a receipt for the Polaris windows. On 9/22/15 Workman did not show for the appt. We called 5 times and left 3 voice mails on 9/22/15 with no response. On 9/24/15 I opened a dispute against the charge with my credit card company and then received a text from Kerry at Workman Glass. He stated the windows arrived in the wrong size and asked if I wanted to reschedule or get a refund. I requested a refund and received the check on 10/1/15. It was deposited into my account and bounced on 10/6/15.
Desired Settlement: I paid $562.50 in advance to cover the 50% down window ordering fee and want reimbursement.
Business Response: Initial Business Response /* (1000, 11, 2015/11/02) */ We apologize to ******* ******* and her family for any inconvenience our mistake has caused. We have contacted our credit card processing company and requested that a full refund be sent to her. They informed us that a refund will be deposited into her account within 3-5 business days. Initial Consumer Rebuttal /* (3000, 13, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called my credit card company to verify if they received the credit on 11/11/15. This was 7 business days after Workman Glass claimed they issued the credit however the credit was still not received. At this time Workman Glass has continued to keep funds given to them by me for work they never performed. Final Business Response /* (4000, 15, 2015/11/16) */ We are not holding the customers funds, the credit card processing company withdrew the refund from our account in early October. We contacted our processing company and requested a full refund be given to the customer ASAP. Final Consumer Response /* (2000, 19, 2015/11/30) */
Read Complaint Details
Complaint: They drove a heavy dump truck on our lawn without protecting the grass/turf. Truck sank in mud and tore up grass leaving deep grooves. On November 7 and 8, 2013, we had Workman Glass Block install an egress window and glass block windows in our house. There had been a lot of rain in the couple of weeks prior to the work. They drove their dump truck onto our front lawn and parked it to install the egress window. The truck wouldn't start after the work on Nov. 7th. As a result, it sat fully loaded with concrete block and dirt for more than a day on our rain soaked front yard. I took pictures of the truck wheels that were sitting 8-inches in the mud. When they finally did get the truck started around 5pm on Nov. 8th, I asked ************* about repairing our lawn. He gave me some grass seed (not enough to do the work) and said the ground would "bounce back" in the spring. I waited until April, but the grooves were quite noticeable and did not bounce back. We bought dirt (bagged topsoil) and filled the grooves and large hole around the egress window so that all of the ground was back to the same grade. Then, we spread grass seed so that new grass would grow. I paid Mr. ******* in full when the project was completed and trusted that what he said about the lawn was accurate.
Desired Settlement: We want Workman Glass Block to pay for the dirt/topsoil that we had to buy and grass seed. We purchased 62 bags of topsoil ($83.64), 1 bag of grass seed ($9.86) and the tax ($7.70). The total cost that we are asking to be reimbursed is $103.90.
Business Response: Initial Business Response /* (1000, 5, 2014/06/16) */ We have mailed a reimbursement check of $103.90 to ***********. We apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received the payment for the check and are satisfied. I wish they would have mailed the check when I had requested it with a regular letter and photos, rather than filing the BBB complaint. However, I am glad that the process worked.