Business ProfileforWayside Furniture, Inc.

I purchased my full size set of White Dove mattresses on 10-15-21. They were delivered on 10-25-21. From the get-go I believe I did not get the correct set of mattresses as I paid more for the "plush" version. However, one tag on the mattress says Eclipse Plush and one says just Eclipse. I called immediately and was told after sending photos of the tags that I did have the correct set. So I figured they just needed broke in to be softer as they were very hard unlike the floor model. Long story short I contacted Wayside early December to complain the mattress was very uncomfortable and I felt defective since it was only 2 years old. **** said he would contact White Dove but never called me back. So on 12-19 I wrote White Dove an email. They contacted Wayside to follow up on a visit to check it out fee free as they were trying to charge me $60 for an inspection. So late December they did send someone out to measure the dips, take photos, etc., and I never heard back again. So I called the store about 2 weeks ago and still no follow up. So I called again last Friday, February 2nd and left a voice mail for **** as he had left for the day. He was supposed to be in on Saturday and return my call and again.....crickets. This is ridiculous! Very crappy customer service and I've been a customer there for many years off and on. Also trying to support made in the ***, especially local on a large important purchase has been a let down. I have followed the White Dove instructions to flip the mattress as requested. No one has ever jumped on the mattress or abused it. This mattress is guaranteed for ten years so I deserve another mattress or a partial refund to say the least. I would really appreciate your assistance in this ongoing matter. Thank you.