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          Terra Comp Technology has 1 locations, listed below.

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            Business ProfileforTerra Comp Technology

            Antenna
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/18/2011

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            9/27/2004
            Years in Business:
            29
            Business Started:
            9/7/1994
            Business Started Locally:
            9/7/1994
            Accredited Since:
            3/18/2011
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Terra Comp Technology LTD.
            Hours of Operation

            Primary

            M:
            9:00 AM - 4:00 PM
            T:
            9:00 AM - 4:00 PM
            W:
            9:00 AM - 4:00 PM
            Th:
            9:00 AM - 4:00 PM
            F:
            9:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Terry Silvester, Owner
            Contact Information

            Principal

            • Mr. Terry Silvester, Owner

            Customer Contact

            • Mr. Terry Silvester, Owner

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I contacted ***** at Terra Comp Technology regarding an Over The Air Antenna install on Oct 24th, 2022. I informed him we have a weak signal for two of our local stations and I was looking for a stable connection. He was made aware that we already have an omni-directional, quality antenna, but it was not positioned properly on the house. He was confident he could correct the problem and scheduled an appointment for Friday, Oct 28th. Upon arrival, he guaranteed a specific amount of channels. I told him I didn't want anything done unless he could guarantee me the four main local channels, 3.1, 5.1, 8.1 & ****. He said that would not be a problem & went on to say in his 28 years in business there was only one time he wasn't able to meet this goal. After positioning the new antenna, he came in and said "bad news, **** isn't coming in." I told him to cancel the job. He then asked me for an extension cable so he can test amplified with power. He came back in and said "great news, everything is green with a stable connection." He then ran the coax cable from the antenna to the office. While doing this, he ripped out my fiber internet connection and caused the internet to go down. When I asked him about it, he seemed frustrated and didn't want bothered, saying he didn't do anything (later **** came out and confirmed he ripped out the cable and we had to pay for a new line ran from outside of the home to the office). At this point he came in and demanded payment. I checked the channels and they weren't working. At this point he became violent & threatened to "rip everything out of my home." My wife and young children were in the home and I was fearful of what he might do. Under duress, I gave him my credit card to get him out of my home. He overcharged my card a ton with a total of $653.30 posted for a $59.99 ******* antenna and $10 worth of coax cable and an hour labor (he sat in his car most of the time he was here). I have filed a police report contacted my cc company.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christina S.

            12/08/2021

            Terry is WONDERFUL! He has worked on my Mac laptop and made it useable again by adding memory and other technology-related things that I don't fully understand but I am so grateful that he does! He also fixed my 27inch Mac desktop fan issue. It is nice to have someone local that I can trust with my investments. It is also nice to be able to prolong the lifespan of those investments- technology isn't cheap but Terry keeps your technology in working order! He knows his stuff.

            Terra Comp Technology Response

            03/08/2022

            Thank you for your honest review. I always work to give my customers the best service they deserve. Once again Thank you!

            Local BBB

            BBB of Akron

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