This business is not BBB accredited.
Phone: (330) 633-0324 Fax: (330) 633-0546 193 East Ave. Ste 202, Tallmadge, OH 44278
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Michael R. Kaludy DDS Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio State Dental Board
77 S High St Fl 18, Columbus OH 43215
The number is 30.013693.
Type of Entity
Business ManagementDr. Michael R. Kaludy, Owner Ms. Elaine B. Kaludy, Manager
Dentists Dentist - Dental Implants
Alternate Business NamesTallmadge Smiles
THIS LOCATION IS NOT BBB ACCREDITED
193 East Ave.
Tallmadge, OH 44278 (330) 633-0324 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The dentist secretary was very rude to me at my appointment and literally screamed at me in the office and in front of other patients and employees. My dentist appointment was January 13, 2015 at 4:00 p.m. I arrived early at 3:30. At signing in the receptionist told me they are running on time and will see me at 4:00 p.m. At approximately 3:55 the receptionist told me through the window that the Doctor is checking with a patient and will be right with me. I said ok. Not once did I complain. At 4:25, I was finally called back to room. I was having a conversation with the hygenist that it is 4:25 and should I just reschedule because I had to be done at 5:00. She said she would get me done. I wasn't even complaining. I sat in the chair in the room and the receptionist came down the hall and was literally attacking me by her words. She was yelling that I was early and made me feel like I shouldnt be complaining because I was being seen at 4:25. I told her I could have rescheduled and she didn't want to hear anything I had to say. She yelled her words and walked away. I was mortified, almost got out of chair and left but I stayed and had my teeth cleaned.
Desired Settlement: An apology would have been nice. I called back the office and asked to have my files transferred. I asked to speak to the office manager, in which ****** the receptionist who yelled at me said she wasn't in. She didn't even apologize. She just acknowledged that she had already told the office manager about the situation that happened. I told her to please have the office manager call me and she hung up.
Business Response: Initial Business Response /* (1000, 11, 2015/02/24) */ Yes, the patient came in a half hour earlier than her appointment time and was informed by the secretary that she was early. The hygienist was running on time, but the patient that was in the chair, had questions for the doctor, therefore causing the next appointment to start late. Our secretary explained this to the patient who made the complaint. When the hygienist brought the complainant back to the hygiene room, she immediately started complaining, asking the hygienist how she was running late if she had been running on time 25 minutes before. One of our staff overheard this, and informed our secretary of the situation. Our secretary went back to the hygiene room to remind the complainant that she had kept her informed what was happening and why. She did this in a firm manner, but did not yell. There were no other patients that heard this, only the hygienist. When I was told that the complainant wanted me to call her, I did after talking to the involved staff members. I listened to her complaint, and told her that I was sorry she had misinterpreted the secretary's firm reminder as "being yelled at". Our secretary has been with our office for over 20 years and has never yelled at anyone. She is very professional. The complainant said she had already made up her mind to see another dentist and would we send her records. I said I was sorry that she felt that was necessary. I took the information and the secretary sent the records.