BBB Business Review

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BBB Accredited Business since

Essential Wonders, Inc.

Phone: (888) 525-5282 Fax: (866) 833-9531 2926 State Road, Suite 202, Cuyahoga Falls, OH 44223 http://www.essentialwonders.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We have built a solid reputation for high quality, traditional European roasted coffee tailored to meet and exceed the expectations of the most critiqued coffee connoisseur. We offer specialty coffee, specialty tea and related products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Essential Wonders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Essential Wonders, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Essential Wonders, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 16, 2011 Business started: 11/01/1996 Business started locally: 11/01/1996 Business incorporated 03/23/2005 in OH
Type of Entity

Corporation

Business Management
Mr. Matthew R. Phillips, Owner
Contact Information
Principal: Mr. Matthew R. Phillips, Owner
Business Category

Coffee Roasting & Handling Equipment Coffee & Tea

Refund and Exchange Policy
We want you to be happy with our products and services. To ensure you are completely satisfied, we will gladly offer you a full refund minus our shipping fees within 30 days of your purchase.
Service Area
Akron and surrounding cities.
Alternate Business Names
Essential Wonders Coffee Company
Products & Services

We offer Catherine Marie's gourmet coffees and teas as well as coffee makers, espresso machines, cappuccino machines, organizers and anything coffee equipment related.


Customer Review Rating plus BBB Rating Summary

Essential Wonders, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.