BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 02/17/2012
Essential Wonders, Inc.
Phone: (888) 525-5282Fax: (866) 833-95312926 State Road, Suite 202, Cuyahoga Falls, OH 44223 Send email to Essential Wonders, Inc.http://www.essentialwonders.comFacebook
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Description
We have built a solid reputation for high quality, traditional European roasted coffee tailored to meet and exceed the expectations of the most critiqued coffee connoisseur. We offer specialty coffee, specialty tea and related products.
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BBB Accreditation
A BBB Accredited Business since 02/17/2012
BBB has determined that Essential Wonders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Essential Wonders, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 2 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: March 2005, OH
Contact Information
Principal: Mr. Matthew R. Phillips (Owner)Business Category
Coffee Break Service & Supplies, Coffee Roasting & Handling Equipment, Coffee & Tea
Products & Services
We offer Catherine Marie's gourmet coffees and teas as well as coffee makers, espresso machines, cappuccino machines, organizers and anything coffee equipment related.
Hours of Operation
Mon: 08:00 AM to 06:00 PMTue: 08:00 AM to 06:00 PMWed: 08:00 AM to 06:00 PMThu: 08:00 AM to 06:00 PMFri: 08:00 AM to 06:00 PMRefund and Exchange Policy
We want you to be happy with our products and services. To ensure you are completely satisfied, we will gladly offer you a full refund minus our shipping fees within 30 days of your purchase.
Service Area
Akron and surrounding cities.
Alternate Business Names
Essential Wonders Coffee CompanyLocationsX
1 Locations
-
2926 State Road, Suite 202
Cuyahoga Falls, OH 44223(888) 525-5282Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Akron. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Essential Wonders, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on January 24, 2013.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Coffee Break Service & Supplies
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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