The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Akron. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Dry Clean Carpet Care is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on January 24, 2013.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Carpet & Rug Cleaners
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
On April 30, 2011, a plan for reorganization of the company was confirmed by the U.S. Bankruptcy Court in Akron under Chapter 13 of the federal Bankruptcy Act, case number 11-51677-amk.
This permits the company to continue to operate with court supervision until further notice.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Ohio Northern District Court CM/ECF, 2 South Main Street, Akron, OH, 44308 for resubmission to that court.
The case number should be entered on the form.
Claims must be submitted by 2011-09-07.