This business is not BBB accredited.

Kline Home Exteriors & Restorations

Phone: (330) 601-2749 Fax: (330) 893-3922 3809 Twp Rd 154, Millersburg, OH 44654 http://www.klinehomeexteriors.com


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Description

We are a Residential Exterior Contractor , Specializing in Roofing and Siding. We also Restore Old Frame Barns and build Pole Barns.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kline Home Exteriors & Restorations include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kline Home Exteriors & Restorations
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 21, 2009 Business started: 01/01/1995 Business started locally: 01/01/1995 Business incorporated 12/21/2004 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Yoder, Owner
Contact Information
Principal: Mr. James Yoder, Owner
Business Category

Carpenters Contractors - General Drywall Contractors Home Improvements Painting Contractors Roofing Contractors Siding Contractors Basement - Remodeling Windows Fire & Water Damage Restoration Kitchen & Bath - Design & Remodeling

Alternate Business Names
Kline Restoration Specialists Kline Roofing LLC
Industry Tips
Condensation on Windows Roofing Contractors

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3809 Twp Rd 154

    Millersburg, OH 44654

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Siding completely replaced in 2009 is not adhered to the home properly Our roof and siding were replaced by Kline in 2009, while the roof only had one issue which we fixed ourselves. The siding is another matter. It has fallen off the chimney, when we had it repaired, they told us it was never properly installed. There are now several other areas of bulging siding that moves more and more when the wind blows. We have tried calling and emailing the company with NO RESPONSE AT ALL!

Desired Settlement: We only want the company to come and take a look at the many areas of loose siding and make the necessary repairs. OR pay to have the repairs done by another company.

Business Response: Initial Business Response /* (1000, 5, 2014/08/28) */ We called this customer to address this issue. We were not aware that he had a problem as none of his phone calls reached us (he was calling a salesman that no longer works for us). We went out to take a look at the siding to identify the problem. We will rectify the situation to ensure the customers satisfaction. Initial Consumer Rebuttal /* (2000, 7, 2014/08/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) After being contacted by the BBB, a representative from the company quickly came by to take a look. Problems were fixed within a day of his assessment. They even repaired the flashing above the porch. Company representative and crew were very nice, apologized for everything, and were professional.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Kline Home Exteriors & Restorations
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)