BBB Accredited Business since 07/17/2009
Mohican Reservation Campgrounds & Canoeing
Phone: (800) 766-2267Fax: (419) 994-5836View Additional Phone Numbers23270 Wally Rd., Loudonville, OH 44842 Send email to Mohican Reservation Campgrounds & CanoeingView Additional Web Addresses
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A BBB Accredited Business since 07/17/2009
BBB has determined that Mohican Reservation Campgrounds & Canoeing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Mohican Reservation Campgrounds & Canoeing's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|09/02/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Inappropriate behavior by customer service personnel
Complaint: Manager in office was extremely rude and unprofessional. We were told we could bring our own kayaks for our river trip. Even on the day of the trip an employee even gave us a time to gland asked us to confirm with manager. Manager said absolutely no way no how. When asked if we could put them in ourselves she said no way it's all private land, I am not going to say it again. After renting kayaks had to wait over an hour for all the proper equipment for kayak to go. In that time four large groups put their own equipment in the water. Employees at the launch site said that's regular there. After trip there was a concern about a kayaker that had been missing for an hour and a half. The response from the same manager that caused earlier issue wouldn't even look in our direction and said we aren't obligated to file a missing persons report for 12 hours. A bigger stress was put on the concern for the kayaker missing. At this point the manager raised her voice and swore at concerned camper to which an argument took place to where both parties were shouting. Office called police, said we were asked to leave. The officers found out drinking took place on river and told us to behave at our campsite and leave in the morning. Once officers left our campsite was harassed three times to which the owner said the police ruling doesn't matter "this is my campground" and we need to leave. We called the police and told them that we were being harassed. Don't know if the police came back but the harassment stopped after that.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|07/18/2011||Problems with Product / Service|
|07/08/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Refund or Exchange Complaint Issue
Complaint: We reserved sites- not usable when we arrived (flooded). Refused refund of deposit as we had to find camping elsewhere. Rude, hung up on us
Initial Business Response
Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
|06/12/2012||Problems with Product / Service|
Campgrounds & RV Parks
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 4 for this company. The expiration date of this license is 04/30/2015.Type: unknown
Type of Entity
Incorporated: June 1987, OH
Contact InformationPrincipal: Mr. Christopher Snively (President)Customer Contact: Mrs. Jennifer Settles (Vice President)
Campgrounds & RV Parks
Products & Services
This company offers one of Ohio's Most Scenic Rustic Riverfront Sites! RV's & Tent Camping.Canoeing, Kayaking, Rafting & Tubing. Cabins, Tent & Tipi Rentals.Catering - Live Entertainmnet. Speical Group Rates & Packages. Home of the Great Mohican Indian Pow-Wow!
Refund and Exchange Policy
No Refunds.Rain Checks Only under strict review of the situation.
Alternate Business NamesMohican Reservation Campgrounds & Canoeing, Mohican Reservation, Inc.
Industry TipsSummer Camp Programs
Map & Directions
Map & Directions
Address for Mohican Reservation Campgrounds & Canoeing
23270 Wally Rd.
Loudonville, OH 44842