Business ProfileforAssociated Materials, LLC

Associated Materials installed windows and sliding glass doors to our house several years ago, including warranty. Oct. 2023, one of our windows broke and we called Assoc. Materials to replace it. They said regardless of whether the window was under warranty or not, I still had to go through their claims process. I filed the claim, completed the forms, all documentation, and sent several pictures of the broken window with its’ serial number. They told me my claim was incomplete, and they needed more information. The information they requested was the same as what I had sent before, but I resent anyway. They responded again by e-mail stating they needed additional information. I called and spoke with a representative that was clueless. I asked to speak with a supervisor and they said one would get back to me, but I never heard from anyone. I continued to receive e-mails stating they needed additional information. I called again, and they told me the serial # I provided did not match the window. How can that be? I took a picture of the serial # from the broken window. I said if the serial number did not match the window, then a quality issue occurred in the manufacturing process. I asked repeatedly to speak with a supervisor and they said one would call, but never did. This endless series of useless e-mails and phone calls continued from Nov. 2023 thru Jan. 2024. My attorney reach out to them, and I finally heard from Tim, the service tech, on 1/16/24. He left a vm message stating he wanted to come out to measure the window and to reach him by phone or text. After playing telephone/text tag for several weeks, we agreed on Tim coming Feb. 2, 2024. Tim confirmed the date & time, but he was a no show and didn’t even call or text to let me know he was not coming. After 3 months of these unprofessional & puerile behaviors, I was done with them. I was able to find a window company who came out immediately to measure, and within two weeks had a new window installed.