BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Associated Materials, LLC

Find a Location

Phone: (800) 489-1144 Fax: (330) 922-6760 View Additional Phone Numbers 3773 State Road, Cuyahoga Falls, OH 44223 http://www.associatedmaterials.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Associated Materials, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Associated Materials, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 133 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

133 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 5
Guarantee/Warranty Issues 23
Problems with Product/Service 103
Total Closed Complaints 133

Additional Complaint Information

This company is headquartered in Cuyahoga Falls, Ohio and has facilities across the country. Sales are made through independent dealers. Windows are manufactured under the name OMNI. The Cuyahoga Falls location is also the customer service center for the company's entire operation. Complaints nationwide are addressed from the headquarters in Cuyahoga Falls, Ohio. This report is based on compiled complaint activity from the company's total service area.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Associated Materials, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1947 Business started locally: 01/01/1947 Business incorporated 02/23/1984 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dana Snyder, CEO Ms. Dana Mason, CS/Warranty Ms. Dana Schindler, CMO Mr. Eric Wenzel, Warranty Tech. Spec.
Contact Information
Principal: Mr. Dana Snyder, CEO
Customer Contact: Mr. Eric Wenzel, Warranty Tech. Spec.
Business Category

Building Materials Doors - Patio Roofing Materials Siding Materials Windows Manufacturers & Producers

Alternate Business Names
Alpine Windows Alside Gentek Preservation Premium Siding Revere Building Products UltraGuard
Industry Tips
Condensation on Windows

Customer Review Rating plus BBB Rating Summary

Associated Materials, LLC has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.