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Consumer Complaints

BBB Accredited Business since 11/15/2013

Lifetime Brake & Lube

Phone: (330) 773-3232Fax: (330) 745-3679

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
02/16/2015Problems with Product / Service | Read Complaint Details
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Complaint
Break line puncture after having a hose connected to the antifreeze repaired.
After picking up my 2003 Jeep from said business for repair due to a hose connected to the antifreeze was disconnected. The next day I found that I had no breaks due to the line next to the front passenger wheel had a whole picture in it causing fluid to leak. I feel that this was done at said business during the time of my earlier repair. I thought it strange that they park my car way on the other side of their business in the grass. My sister also thought the same thing due to all the workers were staring out of the window as i went to retrieve my car. Also when I call to complain about it they stated that I didn't have this problem and brushed me off.

Desired Settlement
I am requesting they refund me 110.00 from the work that was done. due to I had to pay someone else to repair the problem. Because they knowling allowed me to take my vehicle and there was break fluid leaking.

Business Response
IN REGARDS TO MS. **********'S COMPLAINT
ACCORDING TO LETTER SAID VEHICLE WAS IN REPAIR SHOP FOR A COOLING SYSTEM FAILURE,LEAKING COOLANT. AVERAGE COOLING SYSTEMS REPAIRS RUNS INTO HUNDREDS OF DOLLARS AND THE STAFF AT LIFETIME BRAKE FOUND FAILURE TO A SIMPLE HOSE CLAMP THAT FAILED. SHOWING COMPLETE HONESTY AND INTEGRITY IN THE REPAIR.

100% OF THIS REPAIR IS DONE UNDERHOOD , NOT UNDERCAR AND REQUIRES NOT WORKING AT FRONT TIRE OR EVEN AT THE BRAKE LINE OR BRAKE HOSE,AFTER REPAIRS VEHICLE WILL REQUIRE TEST DRIVE TO VERIFIE COMPLETION OF REPAIR BEFORE VEHICLE IS RELEASED TO CUSTOMER,AND NEVER DID EXPERIENCE ANT TYPE OF BRAKE FAILURE.

DUE TO THE HIGH VOLUME OF TRAFFIC IN PARKING LOT ALL VEHICLES COMPLETED ARE PARKED OUT OF THE WAY AT THE REAR OF PARKING LOT BY STREET,REDUCING POSSIBLE VEHICLE DAMAGE BY OTHER CUSTOMERS COMING IN AND OUT, AND LEAVING PARKING SPACES OPEN BY ENTRANCE.

THE CONTACT MADE THE NEXT DAY BY MS.********** WE EXPLAINED TO HER THAT WE DID NOT EXPERIENCE BRAKE FAILURE WITH HER VEHICLE AS NEITHER DID SHE WHEN SHE LEFT. UN ABLE TO DETERMIN FAILURE BY PHONR SAID VEHICLE WILL NEED TO BE INSPECTED TO DETERMIN CAUSE AND ADVISED TOWING A VEHICLE WITH SUCH PROBLEMS.

BEING THAT THERE WAS NO BRAKE INSPECTION DONE AT TIME OF COOLING SYSTEM REPAIR I HAVE NO IDEA OF CONDITION OF BRAKE SYSTEM.IF WE DID DUPLICATE A BRAKE SYSTEM FAILURE WHY WOULD NOT WE BROUGHT VEHICLE BACK IN AND GIVE CUSTOMER AN ESTIMATE FOR REPAIRS ?

BEING THAT THERE IS NO DOCUMENTATION THAT THE BRAKE LINE? BRAKE HOSE ? FAILURE WAS DUE TO NEGLECT OR ABUSE BY LIFETIME BRAKE THE COST OF REPAIRS OF A FAILED COMPONENT IS THE RESPONSIBILITY OF THE VEHICLE OWNER, BRAKE LINES AND BRAKE HOSES ARE TO BE CONSIDERED TO BE A COMPONENT THAT FAILES WITH AGE

THERE WILL NOT BE ANY REIMBURSEMENT PAID TO MS ********** AND LIFETIME BRAKE WILL NOT ACCEPT ANY RESPONSIBILITY FOR BRAKE FAILURE.

WILL ALSO ADD,THINKING STAFF MEMBERS WILL STARE OUT WINDOW TO WATCH A VEHICLE LEAVE KNOWING IT HAD BRAKE FAILURE KNOWING SEVERE INJURY MAY RESULT IS COMPLETELY GROSS AND ASININE

THANK YOU
****** ****** OWNER
LIFETIME BRAKE

Industry Comparison| Chart

Auto Repair & Service, Mufflers & Exhaust Systems, Lubricating Service - Automotive, Brake Service, Auto Diagnostic Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.