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Find a Location

Joe's Auto has 1 locations, listed below.

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    Business ProfileforJoe's Auto

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/1993

    Years in Business: 76

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1619 Commerce Dr, Stow, OH 44224-1730
    BBB File Opened:
    9/27/2004
    Years in Business:
    76
    Business Started:
    1/1/1948
    Date of New Ownership:
    4/1/2018
    Business Incorporated:
    3/26/2018
    Accredited Since:
    6/25/1993
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 12:00 PM
    Su:
    Closed
    Business Management
    • Mr. Vincent Bowen, Owner
    • Mr. Paul Lake, Owner
    Contact Information

    Principal

    • Mr. Vincent Bowen, Owner
    • Mr. Paul Lake, Owner

    Customer Contact

    • Mr. Paul Lake, Owner
    Additional Contact Information

    Fax Numbers

    • (330) 688-5076
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    CALLED JOES AUTO TO HAVE MY CAR REPAIRED. TOLD REPAIRMAN HAD 2500 DOLLAR BUDGET. THEY PICKED UP CAR ON NOVEMBER 9. CALLED 4 WEEKS LATER AND TPLD ME CAR WAS RUNNING AND TALKED ME INTO OTHER REPAIRS THAT MAXED OUT BUDGET. DID NOT CALL BACK FOR WEEKS. CALLED BUT NO RETURN CALLS. WENT UP TO GARAGE AND WAS TOLD THEY LOST MYPHONE NUMBER. AID CAR WAS NOT RUNNING AND NEEDED AN OLD PART FROM ME/ TOOK THEM PART.. TWO DAY LATER TILD ME CAR WAS READY. WENT TO PICK UP. MECHANIC TOOK CAR TO E CHECK AND DIDNT PASS. THEY GOT ME A WAIVER. TOLD ME ABOUT PROBLEMS THAT THEY DIDNT FIX THAT WERE MORE IMORTANT THAN IEMS THEY REPLACED. THEY REPLACED WIPERS,MUFFLER.TWO REAR TIRES,CLEANED BRAKES AND DID FRONT END ALIGNMENT ON A CAR THAT WAS NEVER RUNNING PROPERLY. TOOK CAR HOME AND TOOK IT TO THE GROCERY STORE AND 3 TRIPS TO WORK AND IT BROKE DOWN. WHEN CALLED THEY WERE NOT WILLING TO GUARANTEE ANYTHING. THEY CALLED BACK TO CONVINCE ME TO LET TOW IT BACK AND INPECT. AT THI TIME I TOLD THEM I HAD SPENT MY BUGDET ON REPAIRS ON A CAR THEY NEVER GOT RUNNING IN THE FIRST PLACE. THEY TOWED CAR CALLED BACK FOR A 326 DOLLAR REPAIR, TOLD THEM I DID NOT HAVE MONEY FOR REPAIR. TOLD ME THEY WOULD CALL BACK. THEY DID NOT. I CALLED BACK 6 DAYS LATER. THEY SAID IT WAS REPAIRED AND IT WAS 326 DOLLARS. I TOLD THEM AGAIN THAT MY BUDGET WAS SPENT AND I HAD NOT APPROVED THEM TO WORK ON MY CAR. THEY SAID YHEY WOULD REMOVE4 PARTS AND PUT OLD ONES BACK ON, I GAVE UP AND WENT UP TO GET MY CAR. THEY REFUSED TO GIVE MEMY CAR UNLESS I SIGHED WORK ORDER INVOICE AFTER I PAID FOR WITH A CREDIT CARD. I NEVER APPROVED WORK AND THEY WERE GOING TO KEEP MY CAR AFTER I PAID THEM 2800 DOLLARS FOR REPAIRS. THEY HAD MY CAR FOR FOUR MONTHS AND 2800 DOLLARS AND DID NOT REALLY HAVE IT RUNNING WHEN THEY CALLED AND GOT ME TO APPOVE REPAIRS THAT WILL LOOK GOOD ON A VEHICLE THAT STILL HAS MECHANICAL PROBLEM.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Akron

    BBB Reports On

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