BBB Business Review

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BBB Accredited Business since

Herold Family Auto & Tire

Phone: (330) 725-2828 400 W Smith Rd, Medina, OH 44256

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Our auto repair shop was founded by a local family & built on quality auto repair work by friendly ASE master trained professionals. Serving the local community since 1969, give us a call today!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Herold Family Auto & Tire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Herold Family Auto & Tire
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 27, 2004 Business started: 11/22/1996 Business started locally: 11/22/1996 Business incorporated 07/07/2000 in OH
Type of Entity


Business Management
Mr. Steve Herold, Member Mr. Jay Herold, Sec/Treas Mr. Jeff Herold, Member
Contact Information
Principal: Mr. Steve Herold, Member
Business Category

Auto Repair & Service Auto Repair & Service - Diesel Auto Repair - Steering & Suspension Auto Services - Oil & Lube Service Stations - Gasoline & Oil Tire Dealers

Service Area
Medina & Surrounding Areas
Products & Services

we are your neighbors down the street. Stop in and say hello! We have you covered from a fast oil change to transmission repair; there isn't a car repair we can't fix.We offer a FREE CAR LOANER. We also serve as a tire store with all the top brands.

Customer Review Rating plus BBB Rating Summary

Herold Family Auto & Tire has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.