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            Business ProfileAkron Auto Clinic LLC

            Auto Repair
            BBB accredited business

            Contact Information

            922 W Bowery St

            Akron, OH 44307-1900

            Get Directions
            Visit Website
            Email this Business
            (330) 434-9740

            Business hours

            7:00 AM - 5:00 PM
            Business Hours
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/1/1982

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            922 W Bowery St, Akron, OH 44307-1900
            Email this Business
            BBB File Opened:
            9/27/2004
            Years in Business:
            45
            Business Started:
            1/1/1979
            Business Started Locally:
            1/1/1979
            Business Incorporated:
            1/14/2009
            Accredited Since:
            5/1/1982
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Frederick & Marietta Franks
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Marietta Franks, Partner
            • Mr. Frederick L. Franks, Partner
            Contact Information

            Principal

            • Ms. Marietta Franks, Partner
            • Mr. Frederick L. Franks, Partner

            Customer Contact

            • Ms. Marietta Franks, Partner
            • Mr. Frederick L. Franks, Partner
            Additional Contact Information

            Fax Numbers

            • (330) 434-1156
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On or around November 25th 2021, My partner took my 2015 **** Explorer to Akron Auto Clinic complaining that our power steering was not working correctly. Our steering wheel had started becoming tight as you turned and eventually locked up and could not turn at all. We had our car inspected by akron auto clinic and they told us our rack and pinion was bad. Charged us ******** to replace a REFURBISHED rack and pinion. We received our vehicle back on December 13 2021, and two weeks later our power steering started to do the exact same thing. We returned the vehicle to the shop because we did pay for a warranty on the rack and pinion. They call us telling us that it was something else and tried to charge us another 750 dollars to fix the problem. My complaint comes in where I believe that the rack and pinion was not the initial problem..it was the most expensive thing that they chose to fix instead of fixing the problem. So now it is Febuary 1 2022 and my power steering is still messed up after paying **** dollars.
            Read More
            Read 6 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Damond F

            03/20/2024

            My name is ****** and I went to them about a year ago to get a tune up they charge for it  and then the check engine light was on as well after the tune up, ask if we wanted to just past a e check and I told him I want to get it all the way fixed that should have been  the first red flag that they don’t do work correctly !!! Then when I got  my jeep back it didn’t pass e check which means they didn’t fix what they was suppose to. I took it back  because of the engine light came on as well, they proceeded to tell me I need a new engine and it will cost me 10000 plus labor i didn’t know what to do so I got a second opinion then he told me that they change two of my wires so I call auto clinic to see why they only changed two wires in a tune up he try to tell me I only paid for a half of a tune up at this point I was confused because who pays for a half of a tune up I just want my money back for the poor work them misleading me and also I’ve charging me for work they didn’t do.

            Akron Auto Clinic LLC Response

            03/25/2024

            ******, please look closely at your invoice. Youll find documentation of the diagnostics, recommendations and repairs made. If you look closely, youll find your recollection is not accurate. Please call us, we can read through it together and come to an understanding. I believe you will no longer feel cheated, once you see and understand what was written on *********** ticket. Thank you for bringing this to my attention.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Akron

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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