BBB Business Review

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BBB Accredited Business since

Prestige Auto Mall

Additional Locations

Phone: (330) 634-9999 Fax: (330) 630-0555 View Additional Phone Numbers 1559 State Road, Cuyahoga Falls, OH 44223 http://www.prestigeautomall.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Prestige Auto Mall is a Locally Family Owned and Operated Automotive Dealership that specializes in offering Whole Sale Dealer Pricing to the Public. Our Goal is Low Mark-Up and with a Concentration of High Volume.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Prestige Auto Mall meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Prestige Auto Mall include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 53 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

53 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 4
Guarantee/Warranty Issues 14
Problems with Product/Service 31
Total Closed Complaints 53

Customer Reviews Summary Read customer reviews

49 Customer Reviews on Prestige Auto Mall
Customer Experience Total Customer Reviews
Positive Experience 43
Neutral Experience 2
Negative Experience 4
Total Customer Reviews 49

Additional Information

BBB file opened: August 10, 2009 Business started: 07/07/2008 Business started locally: 07/07/2008 Business incorporated 07/07/2008 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV)

The number is UD020294.

Ohio Bureau of Motor Vehicles (BMV)

The number is UD017634.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. George Albanna, Owner Mr. Wagdi Anton, Controller Mr. Pete Petit, Tallmadge Manager Mr. John Range, General Sales Manager
Contact Information
Principal: Mr. George Albanna, Owner
Business Category

Auto Dealers - Used Cars

Refund and Exchange Policy
Possible Refunds are established upon the customer and sales associate's agreement at the time of a Deposit to hold the vehicle. Situations very upon the specific customer and sales associate agreement. Paperwork is signed and provided to both parties at the time of agreement. Purchases are final.
Alternate Business Names
Prestige Auto Group Unsurpassed Holdings, LLC
Products & Services

We offer Whole Sale Dealer only pricing to the public. We have a Full scale service department that is open to the general public and a Detail department to help suit all of your automotive needs. We believe that our savings should be your savings.


Customer Review Rating plus BBB Rating Summary

Prestige Auto Mall has received 4.87 out of 5 stars based on 49 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.