Complaint I purchased a car from this company and they completely screwed me over. My car is a lemon. I have had multiple problems with this car ever since I got it. I have put thousands of dollars of repairs into it. The ignition went out, the converter broke, and the ball joints needed replaced. Countless other things have also gone wrong. This dealership is full of dishonest people who do not care about the well being of anyone. Product_Or_Service: 2008 Nissan Sentra
Desired Settlement I would like the dealership to pay off the car.
Business' Initial Response Dear Better Business Bureau of Akron, In response to case #********, pertaining to the complaint from one of our patrons on her purchase of the 2008 Nissan Sentra from Park Honda on March 19, 2012, we do not feel a refund is owed to the customer. After reviewing the customer's complaint further we discovered a service contract that would insure mechanical breakdowns was declined, leaving the customer financially 100% responsible for such repairs. Shortly after she purchased her vehicle from Park Honda she took advantage of the first free oil change from our Park Mazda dealership on May 22, 2012. During this service our certified technicians did not find any mechanical failures on her 2008 Nissan. The second visit to our service department happened on October 5, 2012, at this time it was discovered that she would need to replace her catalytic convertor. At that time our service department recommended the customer should visit a Nissan dealership in hopes that the manufacturer's warranty would cover the repair. Although she was unsuccessful in Nissan covering the catalytic convertor her vehicle was never returned to Park Auto Group for repairs. In addition, the mechanical failures the customer has reported on her complaint were not brought to our attention prior to her servicing her vehicle elsewhere. There was never an opportunity for our service department to make an assessment on the vehicle. Since her purchase she has made another visit to Park Auto Group on June 20, 2013 in attempts to lower her monthly payment by purchasing a different vehicle. During this visit the patron did not mention any of these reported issues to our sales staff or management. To remedy the customer's complaint we would like one of our managers to test drive and appraise the 2008 Nissan Sentra for a trade-in value, the dealership may purchase the vehicle at a fair and honest trade-in value. This will give her the opportunity to purchase a new vehicle of her liking.
Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.) My car is experiencing problems that should not be happening on a car that is only a 2008. The converter was probably already rusting when the vehicle was purchased because it cannot rust overnight. I do not want to trade in the car. There is no way I want another vehicle from this company. And even though I did not return the car to Park Auto Group for repairs I still returned it to a Nissan dealership for repairs.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Akron. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.