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Find a Location

Great Lakes Honda has 1 locations, listed below.

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    Business ProfileforGreat Lakes Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    43 Pruitt Blvd, Akron, OH 44310-1538
    BBB File Opened:
    9/27/2004
    Years in Business:
    22
    Business Started:
    10/10/2001
    Business Started Locally:
    10/10/2001
    Business Incorporated:
    10/10/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • D I P Akron Inc.
    Related Businesses
    Business Management
    • Mr. Joey Huang, Owner
    • Mr. Gavin Lake, General Manager
    Contact Information

    Principal

    • Mr. Joey Huang, Owner

    Customer Contact

    • Mr. Gavin Lake, General Manager
    Additional Contact Information

    Fax Numbers

    • (330) 630-0831
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased my 2017 Honda Crv Ex-L used from this location back on 9-1-2022 two days after I after I purchased the vehicle my engine light came on and I immediately that Monday contacted the dealer and the service department transferred me over to the manager's desk where I left a voicemail I didn't get a call back so for that entire week I called back every other day and literally got transferred to the managers voicemail and got no call back. Since I live 3 hours away wasn't able to make it to the dealer so I contacted extended service warranty company they told me they would fix it. But they didn't since they said the fuel injectors were dirty but they state since I purchased 5he car and the engine light came on within a 2 day period the dealer should have taken care of the problem. Now we are in June and I can't drive 2000 Miles without needing a oil change and I tried to get the injectors fixed but I was told by more than one dealer and authorized mechanical shop that the parts are not available due to Honda having a dispute with the manufacturer that makes the injectors. At this point its all over the internet and ******* not just with the crv but with the civics, pilots, crvs that these vehicles have injectors issues and now we can't fix our vehicles without parts being available anymore which means if my engine stalls that's a Honda issue. Which will bring on lawsuits and world wide customers standing together all I want is for the dealer or extended service warranty to help fix my car at a discounted rate or I will sue this was a issue before my purchase and bad customer service or get me into another vehicle.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    El C

    1 star

    08/09/2023

    Received a mailing advertisement from this company. It did not have ANY identification on the exterior indicating the name of the company, claimed to be a RUSH DELIVERY and a SECURED DOCUMENT, and contained the appearance of a fake tear off check. The exterior of this advertisement is incredibly misleading, and even more so as we are waiting for official materials from various agencies. This document contains no secure information, it is an advertisement for the bankruptcy zero down programs. The "official approval" stamp is an obvious print, and it contains no disclosure as to whether this is an actual offer of credit, or just a pre-approval pending a credit check. We never contacted this company, and my spouse has never requested information about purchasing a vehicle from anyone, let alone Great Lakes Honda. This is deceptive, and depending on how/who they target with this advertising, could be a unfair, deceptive, or abusive act or practice as defined by the CFPB. 

    Great Lakes Honda Response

    08/14/2023

    Over the past decade we have partnered with a marketing company that specializes in direct mail for both prime and subprime customers. In this instance, the mail company uses public data for those that have either filed bankruptcy or recently been discharged. Hundreds of people have responded to these pieces by either visiting the dealership or calling in to inquire if we can help in their automotive needs. We have done so successfully and to date this is the first of its kind to receive a review where the customer doesn't see the value or misinterpreted the intent. Our observation stems from over 25 years in automotive recognizing there are customers with challenged credit affiliated with some form of bankruptcy and thus, we've invested hundreds of thousands of dollars in hopes of helping people reestablish their creditworthiness through securing an automotive bank loan.

    Local BBB

    BBB of Akron

    BBB Reports On

    BBB reports on known marketplace practices.

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