BBB Business Review

BBB Accredited Business since 07/18/2014

Ganley Chrysler Dodge Jeep Ram Of Aurora

Phone: (330) 562-2600Fax: (330) 562-5556161 W. Garfield Rd., AuroraOH 44202 Send email to Ganley Chrysler Dodge Jeep Ram Of Aurora

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BBB Accreditation

A BBB Accredited Business since 07/18/2014

BBB has determined that Ganley Chrysler Dodge Jeep Ram Of Aurora meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Ganley Chrysler Dodge Jeep Ram Of Aurora's rating include:

  • Length of time business has been operating.

Factors that raised Ganley Chrysler Dodge Jeep Ram Of Aurora's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Ganley Chrysler Dodge Jeep Ram Of Aurora

Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/04/2014Problems with Product / Service | Read Complaint Details

Our 1 month old 2014 Jeep Grand Cherokee deisel self accelerated into another car in a busy parking lot. Dealership and independent rep from Chrysler kept car for over 30 days and couldn't find problem. Thus, they said there was no problem and come get the car. Refused as we are afraid to drive this hazzardous vehicle. Coudln't continue without a car nor would our insurance caryy it under the circumstances so we had to negotiate a cash trade in with Ganley's GM. Lost $12,500 doing this. They plan to wholesale the car. This is a dangerous vehicle that could seriuosly hurt or kill someone. Chrysler continues to ignore an issue that has happened over the years again and again.
Product_Or_Service: 2014 Jeep Grand Cherokee deisel

Desired Settlement
We would like to recover the $12,500 we lost on this car. We had no choice but to take it as we needed to replace the car. We are also concerned that this dangerous car will be whole-saled and someone will be injured or killed.

Business Response
This vehicle was serviced by the dealership and inspected by Chrysler's third party representative. Chrysler offered no remedy to the customer and their inspection and ours showed no manufacturer responsibility for any acceleration. I have attached a letter from Engineering Analysis Associates with their opinion.

To aid in customer satisfaction, the dealership made a good faith purchase offer to Mr & Mrs. ****. We did this to offer one solution to their problem and even offered to assist them with procuring a trade in tax credit if they chose to purchase a vehicle from another Ganley store. Our purchase offer was fully explained and based on buying a vehicle independent of any new purchase from the dealership.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The statements made by Ganley regarding their response to our plight are accurate. They could not find the problem nor could the independent firm that examined the car. Nevertheless, if you look at the safety reports on line regarding Jeeps, this has happened arbitrarily again and again despite the driver having his foot on the brake.Jeep does not seem to have a solution and it seems that they have not identified why this happens. I think Ganley probably did the best they could under the circumstances with no honest response from Chrysler. That being said, we are still the injured party. Someone could have been killed given the unreliability of this car. We lost $12,500 purchasing a car in good faith that turned out to be a nightmare. We do not feel that we sould be penalized for being sold a defective product from Chrysler. We clearly think that Chrysler should refund our money in good faith and get to the bottom of their intermittant acceleration problems which have been well documented over the past few years. We would rather not have to procure the services of a lawyer which would cost everyone more money. A fair and honest refund would be appreciated.

Industry Comparison| Chart

Auto Dealers - New Cars

Additional Information

BBB file opened: 01/27/2014Business started: 12/17/2012
Type of Entity

Limited Liability Corporation (LLC)

Business Management
Principal: Mr. B.J. Holmes (General Manager)
Business Category

Auto Dealers - New Cars

Alternate Business Names
Ganley Chrysler of Aurora, Ganley Automotive of Aurora, LLC

Customer Review Rating plus BBB Rating Summary

Ganley Chrysler Dodge Jeep Ram Of Aurora has received 4.72 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Photos & Videos


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Map & Directions

Map & Directions

Address for Ganley Chrysler Dodge Jeep Ram Of Aurora

161 W. Garfield Rd.

Aurora, OH 44202

To | From


1 Locations

  • 161 W. Garfield Rd. 

    Aurora, OH 44202(330) 562-2600

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Akron. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Ganley Chrysler Dodge Jeep Ram Of Aurora is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on January 24, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Auto Dealers - New Cars


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.