The 2 issues that where supposed to be addressed before picking up my car where not addressed and when they addressed one issue one more issuedoccured
In August 25, 2014 I purchased a 2011 Sonata Hybrid for 16,569.50 from salesman *** ***. When I purchased this car the verbal agreement was when they detailed it the would fix the paint chips around the car and also the damage to 2 of the wheels were badly curbed checked. I picked up the car and the items were not complete. I was told I would have to bring the car back. I brought the car back on a Saturday. The used car salesman *** ***** and man from the service department came out looked at it said I would have to bring it back again when the wheel guy was there. The sales guy said the paint chip guy and wheel guy came on different days. So I got my paint around the wheel well fixed but nothing else. So I came back now I was dealing with the *** ******** finance guy. They got me a car to get the wheels fixed I once again asked about the paint there was one bad one on the roof that was rusted *** told me don't worry about that when I come for my first oil change he will make sure the paint guy is there cause it is more than just a paint chip and the car should of never been put on the lot with those issues. So when I picked up the car wheels looked nice but now I have to take care of them differently and they did 3 instead of just 2 only certain product on them. When I got home after carefully looking at my tires the guy never took my tires off to repair them and gauged the tire right next to the wheel on 2 of them where the repair was made. The tire were nice 2014 Dot Yokohamas avid Ascend 205/65/16 95h.I called ***'s cell phone number he gave me no response so on the weekend I left him several messages. He called me back with the correct cell number I forwared the pictures of the tires. He said he could no longer help me I would have to talk to *** ***** the used car manager. I sent him the pictures he said no problem he would replace them either way. He ordered more tires for me to come it took about 2 weeks he ordered wrong tires first time. So on Saturday October 11th I went to the dealer with a friend of mine who is a certified Goodyear tire tech to make sure of what they where putting on my car. I asked the service advisor ******* ****** to see the tire before the install them. He brought them out the were the wrong size 215/65/16 98h and had a dot of 2013 when the guy I was with questioned it ******* went and got *** ***** he can into the service department screaming that he didn't know what a dot was ******* told him my tires were discontinued that's why those were sent I told him those didn't even match what was on my car. He said I either take THE MOTHER F@#$KING TIRES or I wasn't getting any. Well the guy I was with picked up one of the tires (not saying this was ok)and tossed it into the service garage saying that's unacceptable. Then *** ***** told us to get out the got face to face *** ***** egged him on by saying come on and hit me we are calling the police. We left went into the parking lot. The a man named ***** ******* came out he is a sales and leasing consultant he ask what was going on and if he could help. We explained everything he said the police wasn't coming he would order 4 tires of what ever brand and would make sure or the size and dot 2014 and I could come Monday in between my 2 jobs to get them installed. By now the General Manager came out **** ***** he said he heard of the scuffal and the man that was with me apologized they shook hands we left. I returned on Monday to get the tires. I was greeted by ******* I asked if the had the correct tires he said he had not checked he went to get them and ***** came to the service department they were wrong. They were 2011 dot 98h 215/65/16. After all this I stopped speaking to this man I had brought but he was calling the dealership and harassing the and treating them which I did not know. Because of this they will only replace tire w compatible ones and will not fix paint. That has nothing to do with original agreement I have pictures and texts.
I would like tires with the dot of 2014 like I had on the car with either 95h or 98h rating 70,000 or more mileage rating Cooper or Hankook I would like the size that is on my car 205/65/16 the larger one they want to give me (215/65/16) if you make a sharp turn it could hit the wheel well from my research. The 2 good tires that are on my car now I would like to keep for spares since I bought them with the car. I would like if not all the paint chips fixed the major on the is rusting on the roof of the car like the promised. And not to have the work done at that dealership. It's been months now they have avoied me prior to the altercation and they are trying to hold me responsible for what that man did. When we left that dealership the shook hands and everything was ok I have no control over another human being not to mention all this should have been taken care of from the beginning. They continued to have contact with him and not me I'm the only one on the car note for this car and the only one to make decisions for it. I don't feel comfortable to ever do to that dealership after the way *** ***** screamed and cussed at me in the service department. I would prefer PLEASE PLASE to take it to another Hyundai dealership that he has no connection with because I do not trust them to get this done, or to a tire shop and a body shop and them pay for it. Thank you for your time. ****** ********
****** ******** purchased a used 2011 Hyundai Sonata with 52,265 miles from Crestmont Hyundai. At the time of purchase she signed the delivery report stating dealer owes no items past delivery. *** the salesmen agreed to have someone look at the rims as there was scuff and some light scratches. A time would be scheduled when the sublet wheel repair company would be here as it's only once a week. Approximately 1 week later her on her behalf "an associate by the name of *******" called the dealer and spoke with the finance manager, he complained about the scrapes or scratches on the rims. He told her to bring the car in when the sublet wheel repair service was here. She did that and came in and continued to request other things, such as minor paint chip repair. *** the finance manager only agreed to look at the car and offer possibly a tube of touch up paint, but the focus was the rims. We then had the sublet wheel guy fix the rims at our cost. She took the car and came back a day or two later and got with *** again, and said that there was a small gouge in two of the tires. *** then got the used car manager involved. ******'s claim was that happened when the sublet wheel repair was fixing the rim. The Sublet Company denied that, again out of good faith we offered to replace the two tires that she complained about. We then set up a time to have the two new tires installed at our cost. We even ordered the tires she requested. ****** and ******* showed up and he being ******, started screaming and swearing in the service area saying he was a tire guy and the tires we gave them were not acceptable, they were the wrong tread pattern or something of that nature. He then with ****** there literally threw the tire across the lane and threatened the used car manager. We said we would call the police if they did not stop that behavior. We tried to work with them as we are not obligated to buy them any tires, but we wanted to help the customer and resolve the issue. Then they start demanding four tires- a complete set even though the other two were perfectly fine. Claiming that the tires would wear differently, in an effort to resolve this we asked if we replaced all to match as a set would this be resolved, the answer was yes to replace the set again at our cost. Again we ordered the exact tires brand and size that they requested. When they came in they said the tire was right but the D.O.T. year was not 2014. ******* called the dealership tying up the dealership phone lines, threatening to drive a car into the dealership, making the receptionist cry. So we called the police and they got involved they called ****** and ******* demanding that this stops. There are currently charges pending against ******* and this is all documented with the Brunswick police.
I personally spoke with ****** and explained to her that we could not provide her with Hankook Optimo's because she demanded a 2014 D.O.T. we only can get 2013 D.O.T.'s. (we offered Michelins and yokohoma's but she has truly been unreasonable in her requests) She agreed on the 2013 and then called me back an hour later to say, did I try other places. She stated to go ahead and order them which we did and the next day. My parts manager and dealer tire along with two other tire outlets that we use are confident that tire is not available through our channels. We have never encountered any of these D.O.T. requests and feel that we have gone above and beyond and clearly bettering the car she purchased with new tires and repaired rims which we are not obligated to do, let alone with specific tires and D.O.T. dates that she unreasonably continues to demand.
(The consumer indicated he/she DID NOT accept the response from the business.)
December 23,2014. First of all the incident that occurred to there knowledge is incorrect.*** ***** the used sales manager was the one who started the screaming and cussing.I have never demanded a thing from them,they agreed to replace the 2 tires they damaged on my car.So have them order the exact 2 tire that are on my car to make a set Yokohamas AVID ASCEND 205/65/16 95H with a dot year 2014.You will see I'm correct in my statement they are discontinued so I never demanded a thing they lied. In my opinion I'm not demanding nothing they would be replacing exactly what there 3rd party person ruined therefore I would have a complete matching set on my car just like I purchased.All the tires they had offered were in fact the wrong size 215/65/16 although could be compatible with my car it states to be cautious when making sharp turns because the tires are higher then the ones made for my car.So I would prefer the tire made for the car to match the tires made for that car 2011 Hyundai Sonata Hybrid 205/65/16. I already have to take precautions when cleaning my rims they repaired.**** ***** took it upon himself to order the wrong size 215/65/16.As far as the problems with the charges pending with ******* after the incident and they all shook hands the dealership took it upon themselves to continue contact with ******* after that I have not had contact with him other than what the police wanted me to tell him. I have given them information to where he lives and works but they have not arrested him why? He is not on my car note nor is it written for him to represent me in any shape or form. His actions after the hand shake which I'm sure that they have all of this on tape (ask to view the tape)should have nothing to do with me and my car.As far as agreeing to the 2013 tire yes I did that's if they were 205/65/16 which they are not.I do have text messages between *** the sales about the paint chips where he states I missed the day the paint chip guy was there not true my car was there they never had him look at them.I also spoke with **** ***** about the paint chips he said that we needed to take care of the tires first and maybe able to get the paint guy there the same time. The conversation with *** the finance guy said he would have the paint guy there when I came for my oil change he would probably have to get me a car because the one on the roof that I'm concerned about is rusting(was like that when I bought the car) he said it would be more than a quick fix. Then he offered to get me a bottle of touch up paint.He also stated to me the car should of never been put on the lot in that condition. I only want my 2 tires they ruined to match a whole set that is only a year old, what I had when I purchased it. And the rust spot on the roof fixed. These items fixed at a different dealership than Crestmont Hyundai owner has no affiliation with. I feel that I'm not being unreasonable or demanding considering I will be paying for the car for the next 6 years of my life almost 17,000. I will be almost 60 years old when it's paid. The little things that I'm asking for should not be a problem for a billion dollar company.
Final Business Response
Per our conversation, we have gone above and beyond trying to settle this. We have in stock and are holding the following options for this customer. The options below are all based on tires that they at one point or another had requested and or discussed and we ordered specifically for them. Customer can choose one of them, We believe we have been more than fair.
option A. a set of four Hankook Optimo 215/65/16 2013 DOT tire 100K warranty/rated ( big upgrade ) and we take back the other two tires to put back in stock for a used car.
option B. Two Yokohama Avid 215/65/16 2014 DOT tires 60K warranty/rated and she can take them to be installed here ( at our cost) or somewhere of her choice but we will not pay for installion
option C. Two Yokohama Avid 205/65/16 2013 DOT tires 60K warranty/rated and she can take them to be installed here ( at our cost) or somewhere of her choice but we will not pay for installion.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the major paint chip issue on the roof of my car was never addressed. I screen shot you the text between myself and *** ***. My car was in fact at the dealership and the issue was never taken care. That was proof that he in fact was going to do the repair and over looked it. So where do we stand on that? I would gladly take it somewhere and get an estimate. As far as the tire issue that goes as follows: Option A To take the set of 215/65/16 is the incorrect size for my car. After talking to several tire companies if I put those tires on my car it could do damage to my car. They advised me to stick to the original size.
Option B Two Yokohama Avid 215/65/16 with 2014 Dot. Once again the tires are the wrong size and you can not mix two different size tires and ratings.
Option C Two Yokohama Avid 205/65/16 2013 Dot have a 98h rating my tires are 2014 Dot with a 95h rating.
So if you order two more Yokohama Avid 205/65/16 2013 Dot with a 98h rating. I would have a complete set of 4 Yokohama Avid 205/65/16 2013 Dot rating 98h I would take those. I would take them to be installed at my cost. That is my answer to Option C.
Thank you ****** ********