Business ProfileforBrunswick Auto Mart, Inc.

I ordered an OEM hitch for my Mazda CX-50 from Bam Wholesale Parts, which is owned by Brunswick Auto Mart. The first package arrived completely beat up. Large holes in the box where the hitch itself was sticking out, and paint had been scratched/chipped off in several places. Seeing this I immediately reached out to Bam Wholesale Parts and let them know that I didn’t feel comfortable installing this as I have no idea if the hitch is still in good enough condition to tow. They promptly shipped me a replacement, and this replacement also arrived in a beat-up box where the hitch had been freely moving around inside, getting banged up. Paint chips and scratches on this one as well. At this point I have no confidence in their ability to get me a product that’s actually undamaged, so I’ve decided to hold on to the item, repaint it to ensure that it won’t rust and then install it. I still sent them another email with detailed pictures and a detailed description of the problem, to which I got a response saying that they’ve sold over 100 of these hitches so far this year, and this CS rep couldn’t remember a single instance where the item had arrived damaged. They also said that “somewhere along the way from our warehouse to you, it is being mishandled by the carriers employees”. Is pointing this out supposed to fix the issue? After spending almost $260 I don’t think it’s unreasonable to assume that my item will arrive undamaged. Having to now spend time and money touch-up painting a brand new item doesn’t feel right. Take your money and business elsewhere, to a company that actually deserves it.