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BBB Accredited Business sinceAdditional Locations
Phone: (330) 721-8373 Fax: (330) 721-7873 118 Mill Street, Medina, OH 44256
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A BBB Accredited Business since
BBB has determined that South of the Square Collision Center Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for South of the Square Collision Center Co. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Board of Motor Vehicle Collision Repair
The number is COL.44256034.
Type of Entity
Business ManagementMr. Rick Stickland, President Mrs. Susan Stickland, Corporate Secretary
Auto Body Repair & Painting
Products & Services
This company offers Auto Collision Repair working with all insurance estimates. Makes tow and rental arrangements. Collision work carries a limited lifetime warranty.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Made a repair without authorization and did not return my vehicle in satisfactory condition They wrongfully added repairs to my insurance quite after a price was set and agreed upon. The front bumper was repaired. Not only was the fitment and allignment of the bumper off but the color was not even a close match. They would not offer a fix in the incident and left my disabled parents with a botched job that a blind person could see.
Desired Settlement: I would like the bumper to be refit and color matched. The car is 6 months old and has less than 2000 miles on it and looks like it belongs in a junkyard
Business Response: Initial Business Response /* (1000, 5, 2016/05/19) */ Contact Name and Title: Bob W****** General Manag Contact Phone: ************ Contact Email: ************************* The M***** vehicle came to the facility for an estimate on 4/13 the damage was estimated and noted to the owners that there is a potential for additional damage once the vehicle is dis assembled. At the time of drop off for repairs 4/19 the vehicle was dis assembled and the additional damage was noted in the estimate and the M******s were called and notified of the additional damage. At 4/21 at 1:40 pm. as noted in our repair file Mrs M****** was notified of the required additional repairs and change of repair value. Mrs M****** was attempted for contact on 4/19 as well as our information on the repair value and process was forwarded to the insurance carrier Met Life per the guideline of our agreement to procedure with Met Life. in the conversation with mrs M******, she did state that she wanted to see the additional parts we found to be damaged and we did save them for her and they were reviewed with both Mr.and Mrs M****** at the time of delivery. At that time also the vehicle was presented to them as a complete repair for there inspection and approval. There was no registered concern by the M******s regarding fit and finish or color match. The following day I as General Manager was notified of the circumstances regarding some of the concerns and statements that the M******s made regarding our process of repair and the additional values incurred. I did attempt to call the phone number provided by the M******s to gain better understanding of their concerns. the phone calls went unanswered and no voice mail was available. this was the only line of communication provided to us at the time the vehicle was dropped off for repair, we do request and e-mail address at the time of drop also but that information was not provided. in and effort to reach them I called the listed Agent for Met Life as Mrs. M****** mentioned that there was an interest on the Agents part regarding cost and procedure of our process. The listed Agent mentioned that the M******s were transferred out of there care due to some differences in prior conversations. We at South of the Square Collision have a strong reputation for quality and Integrity of the repair process. We are truly interested in rectifying the concerns as listed in the complaint. Please contact me directly. Initial Consumer Rebuttal /* (3000, 7, 2016/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr M****** was in the hospital for a procedure that week. My mother did not want to cause extra concern with him but I will have her contact the business at her earliest convinience about the concerns