Company will not honor warranty - to repair their previous work.
Prior to getting a paint job from another company, on 6/5/13 I faxed some paperwork to Quality Body Shop and stopped by to have them look at car. ***** gave me an excuse for the rust on the part of the car that they had repaired in 2005. He stated it was due to rust and their warranty does not cover rust. I explained that this was hard for me to believe since the other bumper had not rusted out. He kept repeating himself to me, I then asked him if he thought I was dumb because I heard him the first time, but did not agree with that explanation. He stormed away and told me "Lady I'm not going to deal with you, if you are going to talk to me like that." ***** claimed that due to oncoming traffic in the opposite lane salt had rusted out the driver's side back bumper. I insisted that if salt was the issue what about the passenger's side back bumper. His reasoning makes no sense. salt is thrown across the road on both sides of a car (we have 4 lane road everywhere and what about the expressway that has a divider in middle to prevent oncoming traffic he talked about). It was clear he was trying to avoid honoring the warranty. When I went back into to shop to get the name and contact information for the president or CEO, he yelled at into the lobby that he was the person in charged. He came out to looby area and threw his card at me onto the counter and stated that I was just trying to get something for nothing. I told him I was not here to argue with him, but I would be back and I walked out at this point.
Only tow options: 1) either the company honors the warranty and fixes the bumper or 2) he pays for another shop of my choosing to repair the bumper. At this point, I am concerned about his company having my car. I am concerned that he was damage my vehicle out of retailation.
Attached is a copy of the repairs completed on ***********'s 2003 Chrysler PT Cruiser repaired in July of 2005 and a copy of our written warranty.
*********** did come in for us to inspect her vehicle for us to determine if the rust was covered under warranty.
Upon inspection, ***** *******, the General Manager, inspected the rust on the left quarter of her vehicle. (We think she is mistakenly referring to it as the rear bumper in her claim since she did not say anything to us regarding the bumper when she came in.) ***** told her the rust on the left quarter was not covered under warranty since the same and adjoining area of the vehicle was re-damaged from another incident. This allowed water and road salt to get behind the body repair filler and causing the area to rust.
At that point *********** became very upset. The manager tried to explain this to her again. *********** became very agitated. The more ***** tried to explain, the more upset she became. ***** terminated the conversation, not wanting to argue.
Quality Body Shop does not have any obligation to cover this complaint under warranty. It has been 8 years since we repaired this vehicle and she had no rust complaints prior to this. This is not due to our workmanship.
The rust is due from the previously repair area having been RE-DAMAGED in another incident thus causing the rust.
(The consumer indicated he/she DID NOT accept the response from the business.)
The warranty was not for 8 years, it was a lifetime warranty. The damage is more than rust where they repaired it - it is what one may say - warped - as well. The car was scratched (surface scratch) since the original repair and it is not near the rear driver's side rear light - where they repaired it from a car accident. In no way can they honestly say this scratch caused water to get behind the body filler, since it is in two separate locations. Not to mention, the rear bumper acts as a buffer for road debris & salt near the original repair by the rear light. The scratch, which I full well took responsibility for during the conversation with ***** *******, is not what I am asking them to repair. They can deduct whatever that small buff & paint would cost. They need to take responsibility for their original repair that has not held up - even though the rest of my car has held up fine for the last 8 years. Again, the passenger's side rear light has no rust and it is not warping either. I take very good car of my vehicle as anyone can ascertain by a quick glance. I have receipts that prove the care I take to maintain my car. Their report about me becoming very agitated is a lie - most of their response is not true at all. ***** could not handle the fact that I questioned his logic, he was rude in how he referred to me, "lady" instead of using my name or he could have used the term "miss". He was the one yelling & screaming at me and it was I who stated, "I'm not here to argue with you, I just want the name of the president/ceo." I had a pen and piece of paper, ready to take the information. At this point he threw his business card at me and stated, "I am the president/ceo, that's me." Which is another lie that he told. ***** has demonstrated that he is not a truthful person. The company response refers to him as the general manager, not the president/ceo. It is my experience with human beings lie about one thing - they usually lie as a habit about most things. He also told me in a very loud voice that I was just trying to get something for nothing. I calmly took the card that he threw on the counter and said I will be back. I left the premises, shaken by the encounter and went to a parking lot crying. I phoned a couple of people to vent and try to understand why someone would yell and scream about honoring their warranty. Why someone who does not know me would characterize me as a free loader - trying to get something for nothing. This episode was very disturbing to me, it required prayer and counsel to compose myself to return to work and complete the remainder of my day. I absolutely do not accept the response from this business. I want the company to write a check for the cost to repair the original work - I can get three estimates from companies that the akron bbb recommends/endorses.