This business is not BBB accredited.
Norman & Sons Body Shop
Phone: (330) 745-7276 Fax: (330) 745-5578 3053 Barber Rd, Barberton, OH 44203
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Norman & Sons Body Shop include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Claude Norman, Owner
Auto Body Repair & Painting
THIS LOCATION IS NOT BBB ACCREDITED
3053 Barber Rd
Barberton, OH 44203 (330) 745-7276 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Norman's Body Shop sublet engine work to RC Automotive. The improper use of silicone resulted in substantial damage to engine and other parts. Norman's Body Shop sublet cleaning and repairing of the engine on a *********************************************************************. The repairs were made at the end of January 2015. We do not have the exact date of the repairs since they were made during the course of the work being performed by Normans. Silicone was used instead of an O ring. This is an unacceptable practice according to Ford and verified by other diesel mechanics, including ******'s diesel, where the truck is now *************). Because of the heat generated by diesel engines, the silicone melted and was pulled through the engine, resulting in damage to the IPR valve, fuel injectors, oil cooler, high pressure oil pump, possibly the low pressure oil pump. Because the silicone was pulled through many engine parts, a full diagnosis cannot be done until the parts are disassembled and inspected. To do the work RC says was done, RC had to remove the glow plugs, which are now damaged and need replaced. The breaks had been disassemble and are not now working properly. The above listed parts are definitely damaged, and there may be other areas that need cleaned or replaced. In conversations with Rod at RC, he insists that he knows that silicone is acceptable, and that the silicone he put on the engine did not cause any damage. This is not true as there was no other way that silicone would have gotten into the engine. The repairs were part of an insurance claim, which was submitted by Normans. Insurance proceeds were paid to Normans. We do not know what compensation arrangements were made between Norman's and RC. We have not had use of the truck for approximately 7 months now while we have been discussing responsibility of the repairs with all involved parties. We have been in contact with Rod at RC, as has *******. He says it is not his problem as it was running fine when it left his shop. This is not relevant as a below standard repair that works as it is driven from the shop is not what was paid for. He has said he must have the truck towed to his shop so he can tell us who is responsible for the damage. We do not want the truck taken back there as we have not faith in him knowing what proper work is. In addition to using the silicone, he replaced oil and parts with others that were not acceptable. He also sent the truck out with a damaged wheel, causing the lugs to loosen while driving. If this would not have been noticed by the driver, the wheel would have fallen off. It is apparent that the job done was not complete and was not done in a proper manner.
Desired Settlement: The truck is currently at ************* in Columbia Station. We want them to perform the work needed to correct the problems caused by silicone going through the engine. Because RC Automotive has shown a lack of knowledge about and concern for proper repair procedures, we do not want the truck to be returned to them. An estimate has been received from *************, but is not exact as the parts need to be removed before an exact amount can be determined. We have not asked for any compensation for lack of use of the truck and will not ask for that if this is resolved at this time.