I am writing in praise of Mark T. and his company, Action Auto Body, in Streetsboro, Ohio. Mark and his employees handled the rebuild of my Acura MDX after the car had been totaled in an accident nearby. The accident happened in November of 2014 and was towed to Mark's establishment. I was not familiar with the business and was advised by several knowledgeable people to be very careful selecting a company for the rebuild. Mark said he could do it and the car would look like new. It was a tricky project because the vehicle had been crunched between two cars like an accordion. It needed a new front end clip and a rear tailgate, among other things. One thing I didn't think about when deciding to go ahead with the repairs is that good, used Acura parts of this size are hard to come by. It is a very desirable car and people tend to drive them forever. Mark finally found a tailgate but when it arrived it was not up to Mark's standards. I said okay. He was the best judge on this I was sure. Finally a tailgate came in and things were moving along. It was the front end clip that was the bear. Mark and his staff persevered in their search.
Every time I checked in to see how things were going the employees were always cheerful, competent and helpful. Finally the front clip arrived. Mark and his technicians put the car back together. They fixed everything. They cleaned it up. The car was just like Mark promised, like new. Mark delivered the car to me in May. I had to wait until July to get the Ohio State Patrol inspection (I should have reserved an appointment earlier - my fault). The car passed great. It runs so well and looks so good. I feel quite lucky that the car got towed to Action Auto Body. They did a great job over a long haul, displaying courteous, professional manners. (A special thank you to Ralph, Delores and Amy for their help). It was a pleasure working with Mark and his team. I highly recommend Action Auto Body.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
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