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          Find a Location

          Home Appliance Sales & Service has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforHome Appliance Sales & Service

            Major Appliance Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers sales, service, and parts for appliances.

            Business Details

            This is a multi-location business.

            Find a Location

            Home Appliance Sales & Service has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              9/27/2004
              Years in Business:
              62
              Business Started:
              1/1/1962
              Business Started Locally:
              1/1/1962
              Business Incorporated:
              9/5/1991
              Type of Entity:
              Corporation
              Alternate Business Name
              • Home Appliance Service
              • Graysons Home Appliance
              Business Management
              • Ms. Beth Grayson, Owner
              Contact Information

              Principal

              • Ms. Beth Grayson, Owner

              Customer Contact

              • Ms. Beth Grayson, Owner
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/28/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Resolved
              We purchased a washer and dryer from this company in December 2019 (delivered in Jan 2020). We purchased the extended 5-year warranty from this business on both appliances. In November 2023, the washer stopped working. We contacted the company and they sent a repair person out several weeks later who told us that a very expensive part needed replacing and that they would have to get approval from the extended warranty service. After several more weeks, the part was finally approved and came in. A technician came out on 12/26 to replace the part. The very next day, we tried to run the machine and the same problem occurred and the clothes were not clean, so we called back. This time, they told us they could not come out until the following week to look at it again. In the meantime, we've spent nearly $200 cleaning our clothes at the local laundromat. They said only the warranty 3rd party could approve a complete replacement. We told them at this point, we're going on 2 months without a working washing machine and would rather just be refunded the amount we paid for the extended warranty and move on. They are refusing to refund us for what we paid for the extended warranty. We have already purchased a new machine from a different company and we would like to be refunded the money that we paid for the extended warranty, since they were unable to honor it and repair or replace our machine in a reasonable manner or amount of time. We are only asking for the refund on the warranty, not the entire machine or the money we've spent on laundromats (which will just continue to go up the longer this would have gone unresolved). We think the extended warranty cost us between $200-300.00.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nick U

              1 star

              12/18/2023

              Absolute trash! We were sold a washer/dryer combo. The washer lasted less than 1 year before it malfunctioned. We had bought the extended warranty and called on it when the washer broke. The repairman has been out SEVEN times to fix the same issue over three months. We've been patient and professional throughout, believing that the extended warranty sold to us for hundreds of dollars would resolve the issue. Not once has the washer worked following any of the service visits. Home Appliance claims it is up to the warranty company to make the situation right, but the warranty company is saying they won't replace the washer. Furthermore, we've asked Home Appliance several times for the warranty company's contact information and they won't provide it. In summation, they've sold us a hunk of junk and charged us for a worthless warranty. We're stuck and they refuse to help. We've even offered to have them pickup the washer and we'd pay for the difference on a more-dependable model and they haven't budged. Avoid this place at all costs. Additionally, have fun trying to reach them. They never pick up their phones and their voicemails are full.

              Local BBB

              BBB of Akron

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