This complaint encompasses multiple complaints actually; horrible customer service, collusion, unlawful entry, and theft. Owner will not respond back.
I am writing this complaint on behalf of an incident that happened in my apartment about two weeks ago. Maintenance personnell from this establishment forced entry into my bedroom door, which I have a seperate lock on, when I was not home without my permission, also stealing a few days worth of my narcotic prescription medication.
I promptly filed a police report about the medication, but the police told me I was not able to file a report on the forced entry. When I brought my issue to the management, I was ignored, called a liar, and basically kicked out of their office. They wouldn't give me the time of day.
I left that time and went to Fair Housing in ***** and had them help me draft up an illegal entry letter. When I brought this letter to the management at Timber Top they refused to sign it, Saying it was full of false information even though I quoted the ORC word for word. They refused to even read it.
I later found out that both managers that work at this establishment are the owners daughters, which explains why they can be so rude to people and get away with it, which is absolutely not fair. I have left the owner about 15 messages, everyday since the incident and have not received a phone call back or a status update back yet either. They won't even tell me if he has received them. To me this is unacceptable. I have payed my rent on time every single month I have lived there, caused no issues, and it is my right as a tenant to be able to talk to the owner when the management wont listen to me.
If you read the reviews for timber top on various apartment websites you will see the same type of situations. Issues with management. Im assuming there is a little less fear of losing their job when their father is their boss.
In summary, the two women that run this place are the rudest women I have had to deal with in a long time. The way I was treated when I was their customer is absolutely unacceptable, and if I acted that way at my job I would be fired on the spot. Thank you for your time.
I am asking for my full security deposit back, seeing as how they would not even give me the time to listen to my issues or even come look at the damage their maintenance personnell did to my apartment unit. They damaged my unit and I refuse to pay for these damges. They stole prescription medication from me and denied it as well, which I filed a police report about.
I am responding to your letter dated May 28, 2014, which I received today. We do not believe that this is a valid complaint and request that you remove this from our record. Mr. **** has identified Timber Top by name in his complaint, so we believe that it is fair to refer to him in our response.
Mr. **** is premature with his complaint. He turned in the apartment keys this past Saturday, May 31, 2014. His complaint was filed May 23, 2014. Security deposits are not refunded prior to a tenant vacating the premises.
It is very odd that Mr. **** would wait seven months after the water check in his building to say the something was taken. The water check was conducted October 11, 2013. He did not call Timber Top or the Police until May 19.2014.
Mr. **** states that we unlawfully entered his apartment. This is not correct. On October 10, 2013 we sent a notice out to each resident of his building because we were doing a water usage check the next day, October 11, 2013. This was necessary because we received a notice from the Akron Public Utilities of a high water meter reading. Our service technician came to Mr. *****'s apartment, noted the locked bedroom door on his report and did not enter the bedroom. There was no forced entry. Apparently the police determined that same thing, as they would not take the report.
On May 13, 2014, Mr. ***** called the office at 9:21 AM inquiring about breaking the one year lease for various reasons, medical ect. ****** quoted him our lease break penalty of two months. He did not want a manger to call him back because he was going to research and then contact us. At 9:25AM the same day he called back and left a message for a manager to call about various reasons about his apartment. I called him back. He stated that he had a job offer somewhere else and inquired about the lease. I explained that if the tenant cannot complete the term of the lease, he shall pay a sum equal to two month's rent.
On May 19, 2014 at 6:34 PM, Mr. **** left a message with our answering service that "He put his own personal lock on his bedroom door. Stated he found out that maintenance opened his bedroom door using a butter knife and he'd like to discuss the matter."
On May 20, 2014 Mr. **** called again to the answering service at 9:11 AM, our office was just opening, and left another message stating "He is very upset that he has not heard from the office yet re: maint using a butter knife to pry open a lock. He is missing medication." He proceeded to come up to the office right after that and demand to speak to the manager in person, where he loudly and forcefully accused our staff of unlawfully entering his apartment and stealing his medication.
The other manager tried to reason with him and explain our key tracking and check out procedures. She told him that she found it odd that he wouldn't have noticed the missing medication earlier. He said that he purchases a 4 month supply. She told him that there was another person that had been on the lease, could that person have taken the medication. He told her that person never moved in. He left, saying he would call the police and make a report for unlawful entry and theft.
The same day, May 20, 2014 at approximately 12:30 PM, Mr. **** returned to the office to continue the discussion about the alleged theft of his medication. The other manager was out to lunch, I spoke with him.
He was extremely confrontational, would not let me finish speaking and demanding to speak with the owner. He brought in a photo of an extreme close up of what appears to be a door. it is so zoomed in that nothing can be made out. Then he insisted on waiting in our office until ***** returned from lunch. I explained that ***** would be returning from lunch at 1 PM and he could come back then. At first he would not leave, but after I told him that I would call the police, he did. it was bizarre and frightening for all of us in the office. He returned at 1 PM to speak with ***** and was again rude and continuing to say the same things as he did in his other two visits. He demanded that she sign a letter of unlawful entry.
Neither ***** nor I would sign any such statement. We told him if he wants to put in a move out notice he can simply write it out on paper that he is vacating his apartment and list the date that he is vacating. He did that and left.
We discussed the episode with the owner and he felt that we handled the situation just as he would have wanted it done. He saw no reason to engage this extremely confrontational, relentless person.
The keys to the apartment were returned to our office on May 31, 2014. By law, we have 30 days from that date to return Mr. ****'s deposit or give him arid accounting of why any of it was retained. We will inspect the apartment and communicate with him well within the required time. We will notify you of the outcome. Once again we believe this complaint to be baseless and request that it be removed from our record.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an absolutely unacceptable answer.
I was only assertive when I was not listened to and completely ignored. I later found out from one of the other employees who worked there that the two managers who run the office are sisters and also daughter's of the owner, which explains why they would team up on me.
When I first tried to talk to them I was extremely respectful, but neither of them would give me the time of day to listen to me or even talk to me. They both ignored me saying "This job is our maintenance team's livelihood", and "Our maintenance team would never do a thing like that". Those were the only responses I ever got from them.
The picture the manager who responded to is referring to is attached to this complaint, and it is not an extreme close-up. I offered both of them to come look at it in person, which they both denied several times. I gave the office several weeks of messages for the owner to call me and to talk to me personally, to try and talk this out together but they refused to allow me to talk to him. I thought it was my right as a tenant to know who the owner of my apartment complex was.
Seeing as how this is a customer service complaint, and these manager's were extremely crass and rude, I do not believe this complaint should be removed from this website. They have handled this situation wrongly from the begininning. Since the start they refused to listen and called me a liar. They blamed me and my friends and family before even thinking it could be any of their own staff. This is absolutely unacceptable.
I feel as if they believe there is no reprecussions for their actions being the owner's daughters, meaning they can treat tenant's however they feel.
As stated before, I was the only tenant. The only two people with keys were me and Timber Top. The only sign of forced entry was on my bedroom door. Not on the outside door or any of the windows. And I can assure you that I did not break into my own bedroom door.
Also, the police officer DID say that there was obvious forced entry so please do not say things that you do not know. He said he could not write it up because it was CIVIL and not CRIMINAL because it has to do with tenant and landlord rights which is why he directed me to FAIR HOUSING in ***** where I wrote up the other attachment included in this complaint, the illegal entry letter, which both managers also refused to read and called me a liar about.
As a final appeal, This complaint should not be removed from this website because this establishment's customer service is one of the worst I've experienced in a long time.
Upon inspection of the premises,*********************., the following deductions were
Deposit $ 655.00
Penalty Payment $1310.00
Breaking lease penalty $1310.00
Balance paid ^ $ 655.00
You vacated by May 31, 2014, but your lease ends August 31, 2014, 3 months early.
It states in the lease, in the second paragraph if tenant vacates the premises before
completion of the term of the lease, he shall pay a sum equal to 2 months rent.
(The consumer indicated he/she ACCEPTED the response from the business.)