The company also failed to address an ongoing pattern of complaints over the last three years after consumers reported delayed delivery of merchandise and damaged merchandise. In addition, some merchandise received was not the merchandise that was ordered.
According to one Hemphill, Texas customer, he ordered five custom doors from the company with a delivery time of 4 to 6 weeks delivery. He paid a $4,000 deposit in October 2012.
The consumer alleged the company immediately began “giving me the run around about delivery” then tried to claim a subcontractor went bankrupt with his money. The buyer said he was able to prove that this was not the case before filing a complaint with BBB of Acadiana.
Currently, the company has a F rating with BBB, the lowest rating possible.
Factors that lowered Custom Doors to Floors' rating include nine complaints filed against business, including one serious complaint; failure to respond to two complaints filed against business, three complaints filed against business that were not resolved and the business failed to resolve underlying causes of its pattern of complaints.
BBB also does not have sufficient information to determine how long this business has been operating, nor does it have background information on the business.
The complete BBB Business review can be found at: http://www.bbb.org/acadiana/business-reviews/door-companies/custom-doors-to-floors-in-ville-platte-la-90008199?language=1#sthash.eFGxmoh6.dpuf .
Better Business Bureau tried to contact the business on at least two separate occasions by letter to inquire if it addressed the complaint as well as address the pattern of complaints, but the business never responded.