BBB alerts Acadiana to Publishers Payment Processing

Better business Bureau of Acadiana is alerting consumers to Publishers Payment Processing, a magazines sale company and subscription agent which has generated recent, numerous concerned calls. Consumers have reported locally that the company called them and tried to have them renew subscriptions that they no longer wanted, then billed them after they refused the offer.
May 12, 2014

It was also reported that they continued to bill credit or debit cards even after they were asked to stop and the consumer cancelled the subscription.

The business currently has an “F” rating with BBB, the lowest possible.

Factors considered in the rating include 882 complaints filed against business, failure to respond to five complaints filed against business, 17 complaints filed against business that were not resolved and 35 serious complaints filed against business as well as the length of time business has taken to resolve complaints.

BBB records show that the company also has a pattern of complaints from consumers regarding improper billing and collection practices.

Consumers allege they receive bills from this company for magazines they currently have subscriptions for, implying it is time for renewal. However consumers claim the subscriptions are not expired, nor did they originally order through this company.

Consumers further allege the company's renewal advertisement states it has the lowest renewal fee, but consumers find that renewing directly through their magazine's publisher costs less. Consumers also claim the company charges a $20 processing fee to cancel renewals.

The company’s complete BBB Business review can be found at: .

BBB offers the following tips to avoid being taken by this and similar schemes:

  • If you're contacted by a magazine telemarketer, listen carefully to the initial sales or renewal presentation. Don't be afraid to interrupt and ask questions. If you're not interested, say good-bye and hang up.
  • If it sounds like a good deal and you are interested in buying, ask the caller for his name, and the name, address and phone number of the company. Do not give out your credit card number before checking out the company at
  • Ask for the total cost of each magazine if you are ordering more than one, as well as the price for the whole package. Before you agree to buy anything, ask to receive a written copy of the sales terms offered over the telephone and put it in a safe place.
  • If you receive an offer in the mail or as part of a sweepstakes promotion to review a "free" issue of a magazine -- be careful. Be sure of the date and procedure to cancel the “free” offer and mark that date on a calendar or you will likely be charges for the subscription.

BBB works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.

BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.