It was also reported that they continued to bill credit or debit cards even after they were asked to stop and the consumer cancelled the subscription.
The business currently has an “F” rating with BBB, the lowest possible.
Factors considered in the rating include 882 complaints filed against business, failure to respond to five complaints filed against business, 17 complaints filed against business that were not resolved and 35 serious complaints filed against business as well as the length of time business has taken to resolve complaints.
BBB records show that the company also has a pattern of complaints from consumers regarding improper billing and collection practices.
Consumers allege they receive bills from this company for magazines they currently have subscriptions for, implying it is time for renewal. However consumers claim the subscriptions are not expired, nor did they originally order through this company.
Consumers further allege the company's renewal advertisement states it has the lowest renewal fee, but consumers find that renewing directly through their magazine's publisher costs less. Consumers also claim the company charges a $20 processing fee to cancel renewals.
The company’s complete BBB Business review can be found at:
BBB offers the following tips to avoid being taken by this and similar schemes:
BBB works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.
BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.