Businesses reported Progressive has demanded payment for publications and newsletter subscriptions that were never ordered and, in many cases, never received.
Some complainants said Progressive offered them what were marketed as free publications, only to bill them later when the businesses did not cancel the mailings.
The business has an “F” ratings with BBB, the lowest possible. Factors that lowered the rating for Progressive Business Publications include 2432 complaints filed against business, failure to respond to 5 complaints filed against business and six complaints filed against business that were not resolved.
Their complete BBB Business Review can be found at http://www.bbb.org/washington-dc-eastern-pa/business-reviews/publishers-book/progressive-business-publications-in-malvern-pa-80012821 .
BBB also recently issued a warning about Progressive, citing large numbers of similar complaints against the firm.
In the large majority of cases, Progressive has stopped pursuing bill collections against businesses after the businesses file BBB complaints.
BBB offers the following advice to consumers and businesses receiving phone solicitations:
BBB works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses. For more than 100 years, BBB has helped consumers make smarter buying decisions and is evolving to meet fast-changing marketplace needs.
BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.
Acadiana residents can now have BBB information in the palm of their hand with the official BBB Search app, a convenient, mobile BBB solution available for the iPhone, iPad and iPod Touch. The app can be found at http://itunes.apple.com/us/app/bbb-search-find-local-businesses/id440014505?mt=8.
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