BBB Alerts Acadiana to Consumer Financial Freedom

Consumer Financial Freedom, also known as New Beginnings Credit Repair Solutions, claims on its website,, that it will “guarantee a better credit score,” but Better Business Bureau of Acadiana has found this to be far from the truth. According to BBB reports, the San Antonio-based credit repair business takes upfront payments and delivers no service. Consumers also allege the business gives excuses at first when they inquire about lack of activity on their accounts, then stops responding to calls and emails.
August 04, 2014

The company currently has an F rating with BBB, the lowest possible.

Factors that lowered the rating for Consumer Financial Freedom include 10 complaints filed against business, failure to respond to nine complaints filed against business, nine serious complaints filed against business and the business has failed to resolve underlying cause(s) of a pattern of complaints.

According to BBB files, Consumer Financial Freedom has a pattern of disputes alleging non completion of service issues.  Complainants allege they were contacted by business to assist them with credit repair.

Complainants also alleged that they paid between $250 to $400 in upfront fees for credit repair services. Once paid, they had limited to no communication from the company and often, no services were not rendered. Complainants generally seek a refund.

A search for the company’s phone number found directory listings for business names Consumer Financial Freedom and New Beginnings Credit Repair Solutions that listed Christopher J. Jaramillo as principal. Consumer complaints received by BBB referred to Jaramillo as the owner.

A BBB investigator from Texas called the business and was told negative items could be removed from his credit record. The business quoted a price of $275 for one person, $500 for a couple to perform this service.

The Federal Trade Commission has these tips to recognize a credit repair offer that could be a scam. Stay away from any company that:

  • insists you pay them before they do any work on your behalf
  • tells you not to contact the credit reporting companies directly
  • tells you to dispute information in your credit report — even if you know it's accurate
  • tells you to give false information on your applications for credit or a loan
  • doesn’t explain your legal rights when they tell you what they can do for you

Additionally, BBB recommends consumers:

  • Start with Trust. BBB Business Reviews on credit repair, debt consolidation, and debt elimination companies are available online for free at
  • Beware of inflated offers. There is no easy fix for debt problems. Beware of credit repair companies that make inflated offers and claim to fix your credit report quick and easy with little to no explanation or with little or no fees associated. There’s probably a hidden catch.
  • Seek help from a nonprofit credit counseling center: Credit counseling centers can provide guidance for little or no cost. for the location of the nearest center. 

Check with the BBB before doing business at BBB works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.

BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.