Better Business Bureau of Acadiana is alerting consumers to five related Texas businesses with similar unauthorized billing complaints.
Consumers say they never signed up with the businesses and never visited their websites, but were billed by the sites.
BBB found several of these related businesses online and discovered advertising issues with all five websites, which have similar layout and content.
All five businesses have an “F” rating with BBB, the lowest possible.
Reasons for their ratings include complaints filed against businesses, failure to respond to complaints filed against businesses, advertising issues found by BBB and the businesses some of the businesses have failed to resolve underlying cause(s) of a pattern of complaints.
Most of the complaints about unauthorized billing referred to charges in the amount of $19.65, though some reported other amounts, such as $17.94. Some complainants reported being charged more than once in the same amount by different business names.
In cases where the companies responded to BBB, they promised to issue refunds and said the consumers must have been billed after signing up for memberships while purchasing health-related products or receiving a sales call.
Consumers reported they never heard of the company and had no idea why they were billed and had no idea how the business obtained their billing information.
BBB offers the following advice to avoid being billed for services you don’t want:
BBB works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.
BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.