BBB alerts Acadiana to ‘Vehicle Administration Center’

Following several concerned calls and letters concerning a misleading advertisement letter, Better Business Bureau of Acadiana is alerting vehicle owners to aftermarket vehicle warranty letters coming from “Vehicle administration Center.”
April 28, 2014

The company is currently mailing letters into Acadiana that reads “2nd Attempt” in bold letters at the top, implying it is a debt collection. It also reads “***EXTREMELY URGENT & TIME SENSITIVE***.”

The letter then goes on to say that an extended vehicle warranty is set to expire and offers to extend coverage on the vehicle.

Only at the bottom of the letter does it say the letter is an advertisement and consumers may have received the letter because of information in their consumer report. It also reads financial acceptance is subject to the consumer’s ability to meet “full eligibility requirements.”

One elderly consumer wrote BBB, calling the letter “disturbing” because she panicked, thinking the advertisement was a collection notice, until she read the bottom of the letter.

The consumer went on to say the letter was “upsetting and embarrassing” because she thought she was being sent to collections over an unpaid debt that never existed.

Currently, the company has an “F” rating with BBB for failure to respond to one complaint and BBB does not have sufficient background information on the business.

For over 100 years, a primary function of BBB has been to monitor advertising. BBB offers the following tips to avoid these and similar scams:

  • Start with Trust®. Check with before doing business or sending money.
  • Get Everything in Writing.  Before you agree to any mail offer, have everything spelled out in writing to protect yourself. Be sure to keep the contract in a safe place.
  • Read all mail carefully, especially if it appears to be a collections notice. If mail is misleading or deceptive in an attempt to have you purchase a good or service, report it to the Consumer Financial Protection Bureau at(855) 411-2372.
  • To be removed from mailing and call lists generated from credit reports, please visit or call (888) 567–8688. This is run by major credit reporting agencies and you will be asked for your Social Security number, but it is safe to provide it to this organization.

The BBB of Acadiana works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.

The BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.