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Better Business Bureau ®
Start With Trust®
Lafayette, LA
Your bank will NOT call you for personal information!
March 26, 2014

Better Business Bureau of Acadiana is issuing an urgent alert to warn consumers and business owners that the names of local and national banks are fraudulently being used in an attempt to steal personal information. 

A robo call asking banking customers for their personal information is a scam, according to a press release issued by the Lafayette Police Department.


"Lafayette Police are receiving several complaints from residents regarding phone scams involving local banks," the release states. "The victims are receiving telephone calls with a recorded message indicating their debit card is no longer valid. The message then continues to request additional information.”

The scam is believed to be operating across Acadiana.

According to a release issued by MidSouth Bank, both customers and non-customers alike have received the scam calls, which falsely warn consumers of “deactivation of MidSouth Bank debit cards.” 

“This is a scam affecting multiple banks,” the release said. “MidSouth Bank will NEVER contact you to request personal information about your account. We do not ask third party vendors to contact our customers regarding account activity,including debit card problems or deactivation.”

If you receive a call claiming that your card needs to be re-activated or verified, BBB advises:

·        Do not give out your personal information.

·        Call your financial institution directly if you believe there is an issue.

·        Do not return the phone call or press any buttons, even if directed to do so.

·  If you do provide banking or other private information, immediately contact your bank and notify them to protect accounts from fraud.

·        Start with Trust®. Check with the BBB before doing business.

The BBB of Acadiana works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.


The BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.