BBB of Acadiana alerts to email funeral scams

February 14, 2014

Family and friends are the center of life for most in Acadiana – work or play, they never seem to be far away. 

Scammers are using this care toward others to run funeral email scams in order to steal personal information from computers. This scam email, disguised as a funeral notification, reaches a new low.

Here is how the scam works:

You receive an email with the subject line "funeral notification." The message appears to be from a funeral home in the area,but it could actually be from anyone.

The email invites you to an upcoming "celebration of your friend’s life service" or memorial service and looks real. It may even use real funeral homes’ names, colors and logos.

It then instructs you to click a link to view the invitation for more detailed information about the farewell ceremony or memorial. 

But instead of pointing to the funeral home's website, it sends you to a foreign domain where scammers place malware that downloads to your computer; giving scammers access to personal information on your machine. 

 Scammers change up this con by using different funeral homes and messages from time to time in order to avoid consumers deleting their emails before clicking on the scam link.

 BBB contacted several Acadiana funeral homes and some said they did send out funeral notices and memorial announcements by email at the family’s request.

 They were also warned of the scam and informed BBB they would be on the lookout for suspicious activity using their names, logos, web address and company colors to protect consumers.

BBB offers the following tips to avoid this and similar email scams: 

  • Don't believe what you see. Scammers can easily copy a real business' colors, logo and even email address. Best to confirm with the funeral home or family and friends before clicking on links or even opening the email.
  • Be wary of unexpected emails that contain links or attachments. As always, do not click on links or open the files in unfamiliar emails. 
  • Beware of pop-ups. Some pop-ups are designed to look like they've originated from your computer. If you see a pop-up that warns of a problem that needs to be fixed with an extreme level of urgency, it may be a scam.
  • Watch for poor grammar and spelling. Scam emails often are riddled with typos.
  • Ignore calls for immediate action. Scam emails try to get you to act before you think by creating a sense of urgency. Don't fall for it. 

·       Start with Trust®.Check out the business with BBB before doing business. Before giving any company your personal or financial information, review the business on the BBB website. And remember, if an offer seems too good to be true, it probably is.

 The BBB of Acadiana works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses. Find information at or call (337) 981-3497 24 hours a day for information on businesses throughout North America.

 The BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.