BBB Accredited Business since 12/23/2008
(337) 456-4308View Additional Phone Numbers1906 Eraste Landry Rd, Lafayette, LA 70506-1999
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A BBB Accredited Business since 12/23/2008
BBB has determined that Cox Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Cox Communications' rating include:
- Length of time business has been operating.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||5|
|Problems with Product / Service||7|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||12|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Cox Communications
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Contact InformationPrincipal: Kelly Dugas (Customer Care Manager)Customer Contact: Angel Matthews (Customer Relations Manager) Dawn Benoit (Business Sales Manager) Gwene Cook Patricia Parks (Public Affairs Specialist) Ann Ruble (Public Affairs Manager)
Number of Employees
Television - Cable, CATV & Satellite, Telephone Communications, Internet Services, Advertising - Television