Business ProfileforCJ's Plumbing Repair

I must express my utmost disappointment with my recent experience with CJ's Plumbing. The quality of the job performed was subpar and the lack of care shown by the owner/manager was genuinely disheartening. I have used CJ's plumbing 2 other times before this experience. On 6/23, plumbers were dispatched to my home to reroute 2 pipes. Holes were cut behind my washer, refrigerator, and kitchen island. The washer was pulled out. Once the job was complete, the head plumber processed my card in his truck. Might I add the plumber had forged my signature? On 6/25, I started a load of laundry, and within 10 minutes, my home was flooded. I had to call them 3 times to send someone out. The plumber they sent out stated that the drain pipe was not reconnected in the wall which in turn wet the interior walls. Which is why my home was flooded. On 6/26, I called and asked to speak to the manager and was informed by the receptionist that the manager was out of the office, but she would pass a message for them to return my call. Within 1 hour a supervisor called me with an attitude asking me what I wanted them to do to resolve my issue. I disclosed to him what would make things better. He said he would call me back after speaking to Mr. CJ. On 6/30, I received a call stating Mr. CJ said he would not refund me for partial of the job since "I have had 3 slab leaks previously." I was not happy about this and asked that Mr. CJ call me himself. His supervisor stated that Mr. CJ would call me 7/03, and never did. Communication from management was lacking, as they failed to address my concerns and ignored my attempts to seek a resolution. It was evident that customer satisfaction was not a priority for them. I am left with unresolved issues and the feeling of being taken advantage of as a customer. I would strongly advise others to think twice before considering CJ's Plumbing Repair for their plumbing needs. The lack of care from management exhibited is unacceptable.