BBB Business Review
This Business is not BBB Accredited
Diesel Secret Energy LLC
Phone: (337) 662-6740Fax: (337) 662-6740P.O. Box 169, Sunset, LA 70584http://www.dieselsecret.com
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BBB Accreditation
Diesel Secret Energy LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Diesel Secret Energy LLC's rating include:
- Advertising issue(s) found by BBB.
- BBB does not have sufficient information to determine how long this business has been operating. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
- BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
The BBB investigated this company concerning a complaint filed against product issues.
Upon careful review of all documents provided by the business and consumer, we are unclear about the complaint and the responsibility of DSE. Because of this the BBB has administratively removed the complaint.
In regards to the complaint, it appears that the email address of DSE and the email address on the complaint is the same as the mail account on the yahoo address of Mr. Klenert where the email was opened. Mr. Klenert contends the consumer never did business with DSE.
The BBB is also unclear with what appears as to the reason the PayPal account was closed. Mr. Klenert has maintained that he closed the account, the email from Paypal says they closed the account because of "similar named accounts and the volume of money transfer".
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Delivery Issues | 1 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Total Closed Complaints | 3 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Andrew KlenertBusiness Category
Oil Fuel Treatment Compound Suppliers
LocationsX
1 Locations
P.O. Box 169
Sunset, LA 70584Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Lafayette, LA. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Diesel Secret Energy LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Oil Fuel Treatment Compound Suppliers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.