BBB Business Review

BBB Accredited Business since 06/13/2016

Hayes House Moving & Leveling, LLC

(337) 896-8266145 East Butcher Switch, LafayetteLA 70507

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 06/13/2016

BBB has determined that Hayes House Moving & Leveling, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Hayes House Moving & Leveling, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Hayes House Moving & Leveling, LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/31/2015Problems with Product / Service | Read Complaint Details

Business, moved a house for me and didn't complete the job

The house was moved on 6/25/2015 and brought to my property and never came back to finish the job. Talk to the man on 7/17/2015 and he won't come back till I pay more money.

Desired Settlement
For the business to come back and complete the service.

Business Response
Contact Name and Title: ****** *** partner
Contact Phone: XXXXXXXXXX
Contact Email: ***********
Mr. ****** ******** hired Hayes House Moving and Leveling to move a home from Washington to East Broussard in Lafayette LA to be placed on ~24" piers and termite caps provided by Hayes House Moving and Leveling. The house was to be set level on runners and dirt foundation by Mr. ********. The subfloor floor and sills and floor joists in several locations lost their structural integrity due to moisture, insects, etc over the years. Hayes House Moving and Leveling charged an additional $3800.00 to the contract price of XXXXX.00 to replace some 4by6 main sills for Mr. ******** because he felt his contractor couldn't handle the work. We replaced the sills and set the house level on the runners provided by Mr. ********(the runners were poured too narrow for the home to sit in and the location of the home was approved by Mr ********). The problem is that the sills of the home and the runners of the home are spaced too far apart for the weakened floor joists to support the load bearing walls toward the center of the home. In addition to Mr ********'s contractor not be able to handle the sills, he claims that he can't add rows of blocks/new sills underneath the home. Mr Lonny has yet to pay for the sill replacement the first time. I have over $1200 material and a days labor that Mr ******** has failed to pay. It's not the house movers fault that the homeowner bought a house that had a rotten floor system. We did the best we could with the money he didn't want to pay us. We are paid in full for the house move and have completed our scope of work 100 percent. The house is moved and placed on blocks provided by Hayes. We improved the floor system of Mr ********'s home and do recognize that there is still work to be done on the floor system. Without extra payments we do not do extra work. I have answered or returned every call from Mr. ******** during every step of the process. I have offered solutions and my time to help remedy his flooring problem. Mr ******** is a guy that ran out of money and doesn't respect my craft. We are good at what we do and charge for the replacement of rotten floor systems. He wasn't happy with our pricing, so he found someone cheaper, we do not have a problem with that.
****** ***

Industry Comparison| Chart

House & Building Movers, Foundation Repair & House Leveling, Movers

Additional Information

BBB file opened: 03/21/2011Business started: 09/01/2008
Contact Information
Principal: Justin Roy (Owner)
Number of Employees


Business Category

House & Building Movers, Foundation Repair & House Leveling, Movers

Industry Tips
Moving & Storage

Map & Directions

Map & Directions

Address for Hayes House Moving & Leveling, LLC

145 East Butcher Switch

Lafayette, LA 70507

To | From


1 Locations

  • 145 East Butcher Switch 

    Lafayette, LA 70507(337) 896-8266

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Lafayette, LA. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Hayes House Moving & Leveling, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 17, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for House & Building Movers

Moving & Storage

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


Thank you for your feedback.

Help us improve by taking our survey.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.