BBB Accredited Business since 07/01/1993
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A BBB Accredited Business since 07/01/1993
BBB has determined that Firestone Tire & Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company's headquarters and company-owned locations throughout the country participate as BBB Acredited Burinesses. This means they support the Bureau's services to the public and meet our membership standards.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Firestone Tire & Service Center's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Based on the BBB files, this company has a satisfactory record with the Bureau. A "satisfactory record" means a company has been in business for at least 12 months, and properly addressed matters referred by the Bureau. The company does not have an unusual volume or pattern of complaints, or any government actions involving its marketplace conduct. The Bureau understands and has no concerns about the company's products, services, and type of business.
Customer Complaints SummaryRead complaint details
BBB serving Chicago, IL maintains a report on this company's headquarters location. Please visit http://chicago.bbb.org for details or call (312) 832-0500.
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Firestone Tire & Service Center
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
The BBB suggests that when having your car serviced by any company to request a written estimate. The repair bill shoul list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replace parts except those under warranty, trade-in or core parts.
Contact InformationPrincipal: Mr. Will Helton (Region Manager)Customer Contact: Mr. Tim Landry (Manager) Kevin Ford (Area Manager)
Number of Employees
Auto Repair & Service, Tire Distributors & Manufacturers, Battery Supplies, Tire Retread & Repair, Mufflers & Exhaust Systems, Brake Service, Auto Inspection Stations, Tire Dealers, Shock Absorbers, Battery Repairing & Rebuilding
Products & Services
According to information in BBB files this company operates a chain of more than 1,700 company-owned automotive tire and services stores throughout the United States.