Take Me Out to the Ballgame…and Don’t Get Taken

April 05, 2013

With baseball season now in full swing, be sure your tickets are the real deal. Buying on the secondary market can be useful for non-season ticket holders, occasional fans, or those making a last-minute decision to head to the ball park. But how do you know if the tickets are real?

BBB asked the National Association of Ticket Brokers (NATB), a group whose members offer a 200% guarantee on tickets that don’t arrive in time for a game, concert or show. NATB says buying from one of their authorized ticket brokers is the safest way to purchase resale tickets for Major League Baseball.

BBB and NATB offer the following tips for safe ticket purchasing:

  1. Check out the seller/broker. Look them up on bbb.org and check to see if they are a member of the NATB.
  2. Know the difference between a ticket broker (legitimate and accredited reseller) and a ticket scalper (unregulated and unlicensed ticket seller).
  3. Check the ticket broker’s refund policy. Only buy from a ticket reseller that provides clear details about the terms of the transaction.
  4. Always use a credit card so you have some recourse; never use cash.
  5. Always ask for section, row and seat number to avoid obstructed view seats or seats that do not exist.

Also, feel free to ask questions to make certain you get all the answers you need to feel comfortable with your ticket purchase.

If you believe you have purchased a counterfeit ticket, immediately report it to the NATB’s hotline at 1-630-510-4594.

For more tips you can trust, visit bbb.org and for the latest, follow us on Facebook at www.Facebook.com/BetterBusinessBureau.