Business ProfileforBattles Home Improvement and ReBath of Abilene

This business installed windows in our house with a lifetime limited warranty. Contacted owner about a defected window in Jul 2023. He came to my house inspected window and said he would contact supply company and would take up to eight weeks to be replaced. I contacted owner in Nov 2023. After three attempts each time having to go to the business to make contact. End of Nov he came back to my house to remeasure window and stated he would order it. I thought the window was already ordered. On Dec 2023 I again went to business to check status and was told it would ship on 2 Jan 2024. 11 Jan 2024 I went to Business and was told window was in Lubbock Tx. I called on 22 Jan 2024 and was told owner would return my call. I have heard nothing from them. There has been no communication from this business unless I went to their office. There has been no follow up from them. I would like my Window to be replaced within a reasonable timeframe. This has almost been seven months now. I would like to be treated like a valued customer and would like an honest and swift answer when contacting this company. Do they treat all warrantied items in this fashion? I feel like I am being lied to and fustrated with the lack of answers and follow up. I just want the job done.