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Double L Roofing Co.

Phone: (325) 669-9631

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
06/13/2016Guarantee / Warranty Issues | Read Complaint Details
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Complaint
******** is not honoring a warranty on a roof that he completed.
******** completed a roof on 2229 Lowden St, Abilene TX XXXXX in the spring of 2015 for Milliorn Real Estate. I then purchased the property in the fall of 2015, which included the one year warranty on the roof. On Feb 2016 we received complaints that the roof was leaking. We contacted ******** but received no response. Since then I have been in contact with ******** on various occasions. Each time, he has assured me that he will go out to take a look at the roof and each time he has failed to do so. It has now been over 3 months and he has stopped responding to my calls and texts. The last time he responded was on May 4, 2016.

Desired Settlement
I have since had to pay another roof to patch the roof in order to prevent leaks for my tenant. Ideally I would like ******** perform on the warranty and fix the roof.

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Roofing Contractors

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.